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so, you’ve decided to replace your old windows!
you look for window companies and set up consultations. Remember, it’s not about how many quotes you get, but educating yourself on the product.
a project consultant visits you at your house and answers any questions you have. At this point you should get an accurate quote.
remember to discuss deadlines, deliverables, and any other questions you can come up with. This is also typically when a company will collect the downpayment.
your contract is submitted for processing. Within a day an installer is assigned to your project, and a precise measurement is scheduled for your window replacement.
the measurement is submitted to the order desk, where it is verified and processed for manufacturing.
The factory receives the order form and begins manufacturing your window order.
after your windows are manufactured they are shipped to a local warehouse facility.
as soon as the windows arrive in the warehouse an installation time is scheduled at a convenient date for you.
the installer delivers and replaces your windows. Our installers will address any installation concerns you have and always clean up after themselves.
At the end of the installation your installer will go over window operation, ensure you are satisfied with the work, and collect the remaining balance.
within a week of your installation someone from the head office will follow up to make sure all your questions have been answered and receive any feedback on how the company performed
within a few weeks after the installation you will receive your warranty package that outlines all the terms and conditions of your warranty.
if you require any additional service, or if you think something has gone wrong with your windows, a customer service technician is always available to address any needs or question you have.