Service - Ecoline Windows

Service

At Ecoline Windows we strive to educate our clients in order to ensure they make the best decision when it comes to replacing the windows in their home. Watch our educational video that explains how to navigate our website and to get the most value out of the information provided.

Installation

In-House Installation

We use only highly trained, in-house installers to ensure quality control over the entire installation process.

What you should know about window installation before getting quotes

 

CSA Guidelines and Building Codes

We adhere to CSA (Canadian Standards Association) guidelines and provincial building codes for replacement windows.

Do you need permits for a window replacement?

 

Safety

To safeguard our customers and employees from potential dangers, all workers are covered by WCB and every installation project carries liability insurance.

Can My Installation Be Done in The Winter?

 

Construction Debris

As part of our full-service approach, we make sure to leave the residence clean and to remove all construction garbage upon completion of the installation.

 

Construction Debris
All crews carry extra drop cloths to cover all walkways, protect your floors and maintain a clean work area.
Drop Cloth

Windows and doors are installed level, square and plumb to ensure the seals are not compromised.

Pre Cut Shims

Pre-cut shims are used to level a window. They minimize deflection, distortion and rotation of the frame and permit proper operation of the window.

Polyurethane Foam

Polyurethane foam functions as both an air and thermal barrier. This prevents drafts and keeps the home warm.

Window Sealant
Sealant is added on the outside unit to act as part of the air and vapour barrier. It keeps moisture out of the home, prevents drafts and air leakage to the outside.

Post Installation Review

Review Process

At the end of the installation your installer will go over window operation, make sure you are satisfied with the work, and collect the remaining balance. Installation is complete when:

 

  • Windows are installed level, square and plumb
  • Windows are sealed properly
  • Window components are in good working condition
  • All finishes are neat and detailed
  • Job site is clean

 

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Service

Trained and dedicated technicians are available to service our clients. Our Customer Care Centre is open Monday to Saturday:

 

Edmonton: Mon. to Fri. 8am – 8pm I Sat. 8am – 4pm

Telephone: 780.628.2915

Calgary: Mon. to Fri. 8am – 8pm I Sat. 8am – 4pm

Telephone: 403.668.1447

Winnipeg: Mon. to Fri. 9am – 9pm I Sat. 9am – 5pm

Telephone: 204.272.5750

Regina: Mon. to Fri. 8am – 8pm I Sat. 9am – 5pm

Telephone: 306.988.8456

Saskatoon: Mon. to Fri. 8am – 8pm I Sat. 9am – 5pm

Telephone: 306.500.7503

Warranty


Warranty

Ecoline Windows warrants that all work performed as a part of the Installation will be free of Installation Defects for a period of fifteen years from the date of completion of the installation.

 

What’s Covered?

 

  • 25 years on seal failure of the insulated glass unit
  • 25 years on specialty SSP glass
  • 25 years on tempered glass
  • 25 years on vinyl (PVC) components
  • 25 years on hardware
  • 15 years on level, square and plumb window and door installation
  • 15 years on rough opening insulation
  • 2 years on exterior caulking
  • 2 years on aluminum cladding
  • 1 year on pressure cracks

 

What’s Not Covered?

 

  • Installation or service that has not been paid for in full
  • Installation or product failure, or loss due to:
    • Structural settlement or movement, vibration, excessive localized heat, high in-home humidity, or latent defects in home
    • Structural deficiencies stemming from non-compliance to current Building Code standards
    • Water leakage not caused by installation performed by Ecoline Windows
    • Acts of God
    • Accident, misuse, abuse, alterations, or improper handling, operation or cleaning
    • Improperly installed security systems or damage by security systems
    • Failure to utilize proper maintenance
    • Normal wear and tear
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision
  • Size discrepancies that are within the allowable tolerances outlined by the CSA
  • Installation of non-Ecoline Windows products, such as storm doors or entry doors that were purchased separately by the Buyer
  • Ecoline Windows products that were installed by a third party contractor
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

If given Prompt Notice (within 30 days of discovery) of an Installation Defect, Ecoline Windows shall, at its sole option:

1) furnish labor to repair any such Installation Defect or 2) replace the defective unit(s).
The proper care and maintenance of Ecoline Windows products is important to assuring that Ecoline Windows products will perform year after year. Please refer to Vinyl Windows Maintenance Tips for more information.

 

Ecoline Windows agrees to service products where Buyer gives Prompt Notice (within 30 days of discovery) of the need for service as long as the need for service is due to an Installation Defect or Product Defect.

For the purpose of this warranty an Installation Defect is an error that significantly impairs the proper operation of an Ecoline Windows product, while a Product Defect is a defect that significantly impairs the proper operation and function of your Ecoline Windows products and is covered under the applicable product warranty.

While Ecoline Windows agrees to service products for the applicable periods specified in this warranty, any labour required to replace defective parts will not be covered after a period of two years.

Should repairs be necessary which are not the result of defects in workmanship or materials provided by Ecoline Windows , reasonable charges will be applied for such repairs and/or inspections.

The signed Sales Agreement, product warranties and this Warranty and Service Agreement constitute the entire agreement between seller and buyer. Buyer agrees that there is no reliance on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this Warranty and Service Agreement, the Sales Agreement, and any applicable product warranties.

 

Have an issue with your product or service?
Submit Service Request Here

 

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Warranty




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