All windows by Ecoline Windows and doors are manufactured to meet or exceed industry standards. Ecoline windows and doors warrant its products against defects in materials and workmanship, occurring because of the manufacturing process. Our Window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this transferable limited lifetime warranty. The following window parts and components are covered during the stated period, under normal use and service, subject to the terms and conditions contained in this limited warranty.

Ecoline Windows warrants that all work performed as a part of the Installation will be free of Installation Defects for a period of fifteen years from the date of completion of the installation.If given Prompt Notice (within 30 days of discovery) of an Installation Defect, Ecoline Windows shall, at its sole option:

  1. furnish labor to repair any such Installation Defect OR
  2. replace the defective unit(s)

The proper care and maintenance of Ecoline Windows products is important to assuring that Ecoline Windows products will perform year after year.

Ecoline Windows agrees to service products where Buyer gives Prompt Notice (within 30 days of discovery) of the need for service as long as the need for service is due to an Installation Defect or Product Defect.

For the purpose of this warranty an Installation Defect is an error that significantly impairs the proper operation of an Ecoline Windows product, while a Product Defect is a defect that significantly impairs the proper operation and function of your Ecoline Windows products and is covered under the applicable product warranty.

While Ecoline Windows agrees to service products for the applicable periods specified in this warranty, any labour required to replace defective parts will not be covered after a period of two years. Should repairs be necessary which are not the result of defects in workmanship or materials provided by Ecoline Windows, reasonable charges will be applied for such repairs and/or inspections.

The signed Sales Agreement, product warranties and this Warranty and Service Agreement constitute the entire agreement between seller and buyer. Buyer agrees that there is no reliance on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this Warranty and Service Agreement, the Sales Agreement, and any applicable product warranties.

What’s covered?


15 years on level, square and plumb window and door installation

15 years on rough opening insulation

2 years on exterior caulking

2 years on aluminum cladding

What’s not covered?

  • Installation or service that has not been paid for in full
  • Installation or product failure, or loss due to:
    • Structural settlement or movement, vibration, excessive localized heat, high inhome humidity, or latent defects in home
    • Structural deficiencies stemming from non-compliance to current Building Code standards
    • Water leakage not caused by installation performed by Ecoline Windows
    • Acts of God
    • Accident, misuse, abuse, alterations, or improper handling, operation or cleaning
    • Improperly installed security systems or damage by security systems
    • Failure to utilize proper maintenance
    • Normal wear and tear
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision
  • Size discrepancies that are within the allowable tolerances outlined by the CSA
  • Installation of non-Ecoline Windows products, such as storm doors or entry doors that were purchased separately by the Buyer
  • Ecoline Windows products that were installed by a third party contractor
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

25-Year Warranty on White Vinyl Frame and Vinyl Sash Members

15-Year Warranty on Painted Windows

25-Year Warranty on Insulating Glass

Fully Transferable at No Charge

25-Year Warranty on Hardware

Non-Prorated

Insulated Glass

25 YEAR WARRANTY on Insulating Glass. At Ecoline Windows and Doors insulating glass units are covered by a 25 Year Warranty against sealed unit failure. “Failure” is defined as a loss of the seal between the glass and the edge sealant resulting in the formation of moisture between the inner and outer panes of glass or the collection of dust or dirt between the inner and outer panes of glass. Under no circumstances is broken glass covered under this warranty. According to the Canadian Glazing Standards Board (CGSB) for glazing quality glass, defects such as minute bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted. Cracked glass or IG failure due to a manufacturing defect or subject to thermal shock are covered on parts for a period of one (1) year from date of invoice.

Vinyl

25 YEAR WARRANTY on White Vinyl Frame and Vinyl Sash Members. Ecoline Windows are warranted against such defects in material that might result in blistering, peeling, flaking, corroding and uneven fading of the frame or sash members for the lifetime of the product from the date of installation.

Painted Products

15 YEAR WARRANTY on painted products. Ecoline Windows painted windows are warranted against such defects in material and workmanship that might result from paint peeling, flaking, cracking and major non-uniform discoloration for a period of fifteen (15) years and is caused by exposure to sunlight, heat, or noxious or abrasive materials. Corner welds on colored windows may fade over time. Color touch-up is the responsibility of the home owner. Ecoline Windows warrants that the PVC laminate will not delaminate, chip, crack or blister for a period of fifteen (15) years under normal conditions. Damage of the interior laminate caused by using abrasive cleaners is excluded.

Transfer

Ecoline windows and doors warranty is fully transferable at no extra costs, provided that the products are registered within 30 days from the purchasing and a notification of the transfer from the new owner is submitted within 30 days from the closing day. Notifications to Ecoline windows can be sent via mail or be made online.

Hardware

25 YEAR WARRANTY on Hardware. All Ecoline Windows hardware are warranted against defects in materials and workmanship for a period of 25 years from the date of invoice. This Warranty does not cover any hardware that has been tampered with or any product which has been improperly installed, abused, misused, worn out, altered, used for a purpose other than that for which it was intended, or in a manner inconsistent with any instructions regarding use of such product, nor does it cover corrosion related damage.

Limitations on Repairs or Replacement

Ecoline’s liability is limited solely to the repair or replacement of parts and to substitute such parts with equivalent as it may be necessary at the sole discretion of Ecoline. Under no circumstances will Ecoline be liable for incidental or consequential charges, such as, but not limited to, labor costs for any purpose, inconvenience, damage or injury to persons or to property, or any other expense. This Warranty will be deemed null and void if the owner/purchaser modifies or otherwise alters in any way the product after installation without the written consent of Ecoline, if the product is used for a purpose not intended, or otherwise outside the accepted and advised use and if harmful cleaning solutions and abrasive compounds are used, as well as any windows manufactured outside Ecoline manufacturing specifications as specified on Ecoline’s website. Ecoline windows and doors limited lifetime Warranty must be registered within 15 days from the completion of the installation to be valid. Registration can be made online or via mail, by providing Dealer name, copy of the invoice or work order number, date of purchase, day of installation. All product imperfections and/or defects such as cracks, scratches, dents, bends, tears and punctures must be reported within a period of 10 days from the day of installation or pickup.

Screens

Punctures and tears in screens are covered for a period of 10 days after the delivery or pick up. Parts Free, labour not included. Please note that a screen will not stop a child from falling out of the window.

Exclusions

The following are excluded from coverage under this Warranty:

  • Exposure to harmful pollutants, the corrosion of non-vinyl products or components due to the proximity to coastal areas, excessive thermal or physical stress and/or high humidity levels such as but not limited to improper storage.
  • Any damage to the window or window components due to the settlement of building structure.
  • Any damage caused by wind, hail, lightning or other incident of weather, deemed as an act of God.
  • Minor imperfections in windows and doors that do not affect the product’s structural integrity or obscure vision.
  • Any window which has been repaired or modified by any person other than a factory-trained Service Technician or authorized Ecoline representative or any Non-Ecoline add-on or replacement parts added to the Window(s)
  • Any defect, malfunction or failure to perform, which has occurred because of unreasonable use, improper application or the failure to perform reasonable or necessary maintenance.
  • If products with visible defect(s) after goods have been picked up or delivered and are installed with such defects, but not limited to scratches, dents, and cracks and/or damaged components without notifying Ecoline prior to installation. Any product not paid in full or sold through any account which is not in good stand.
  • Condensation on windows, which may occur as a natural result of humidity within the house or building area. Please refer to oee.nrcan.gc.ca for condensation prevention tips.

25-year warranty on vinyl frame and sash components

2-year warranty on hardware against defects

10-year warranty on insulating glass panels

5-year warranty on workmanship and mini blinds

10-year warranty on exterior paint

30-day warranty on punctures and tears in screens

General Terms

Ecoline warrants the patio door vinyl frame and sash components against blistering and peeling, flaking, and corroding for a period of twenty-five (25) years. All hardware is warranted against defects for two (2) years. Insulating glass panels are warranted against seal failure for ten (10) years. Workmanship and mini blinds are warranted for a period of five (5) years. Exterior paint warranted for a period of ten (10) years to remain free of peeling, cracking and major discoloration not caused by exposure to sunlight heat, noxious or abrasive materials. All product imperfections and/or defects such as cracks, scratches, dents, bends, tears and punctures must be reported within a period of 10 days from the day of installation or pickup.

Screens

Punctures and tears in screens are covered for 10 days Parts Free, labor not included. Please note that a screen will not stop a child from falling out of the window.

What’s covered?


White vinyl wrapped frames and components warranted against defects for a period of 10 years

Steel slabs warranted against defects for a period of 10 years

Factory applied color paint warranted against defects for a period of 10 years

Factory applied color stain warranted against defects for a period of 3 years

Insulated thermal unit warranted against failure for a period of 10 years

Insulated thermal unit warranted against stress crack for a period of 1 year

Blinds Shades between insulating thermal unit warranted against defects for a period of 5 years

Hardware warranted against rust and corroding for a period of 2 years

What’s not covered?

  • Installation or service that has not been paid for in full
  • All product imperfections and/or defects such as cracks, scratches, dents, bends, tears and punctures that are reported after a period of 10 days from the day of installation or pickup.
  • Any and all warranted items are voided if a storm door is installed over the painted/stained door due to excessive heat
  • Routine or seasonal adjustment of strikers or door sweeps
  • Installation or product failure, or loss due to:
    • Routine wear of components such as sweeps, hinges, weather-stripping, corner seal pads, and hardware through normal usage
    • Finish fading due to UV or sunlight, rain or other weather-related exposure, variation of stain absorption due to grain, colour and texture differences
    • Exposure to excessive localized heat, high-moisture environments (including pools, hot tubs and greenhouses) or water leakage
    • Exposure to salt spray and other coastal conditions
    • Acid rain or other corrosive elements
    • Damage or window seal failure caused by a third party, including but not limited to, modifications, alterations, abuse, improper use, vandalism, impact by a foreign object, act of God or nature, fire or other casualty, improper handling, storage or installation
    • Stripped roto gear due to over-tightening of door hardware
    • Faded corner welds on coloured windows
    • Structural settlement, movement or vibration
    • Improperly installed security systems
    • Damage to glass as a result of installations at elevations above 4,000 feet
    • Damage caused by high in-home humidity (condensation, frost and mould)
    • Damage caused by inappropriate finishes, solvents, brick-wash, or cleaning chemicals
    • Mechanical abrasion to finishes
    • Non-factory applied finishes, applied sealants or caulking
    • Door panel, moldings, light rims and frame not properly finished within 30 days of installation
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision (including textures, swirls and air bubbles in decorative glass)
    • Minor variations in glass colour
    • Minor imperfections in the panel and/or frame graining or colour
    • Installation inconsistent with recognized industry standards
    • Product failures outside the warranty period
  • Incidental or consequential charges, such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or the property, or any other expense
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

What’s covered?


Parts warranty for a period of 1 year

Insulated thermal unit warranted against failure for a period of 5 years

Aluminum and Vinyl warranted against defects for a period of 20 years

Factory applied paint warranted against fading for a period of 1 year

What’s not covered?

  • Installation or service that has not been paid for in full
  • All product imperfections and/or defects such as cracks, scratches, dents, bends, tears and punctures that are reported after a period of 10 days from the day of installation or pickup.
  • No warranty for air and water leakage for all storm doors
  • No warranty against rattling or shaking of glass inserts on all storm doors
  • Incidental or consequential charges, such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or the property, or any other expense
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

Have an issue with your product or service?

Submit Service Request