Ecoline Windows warrants that all work performed as a part of the Installation will be free of Installation Defects for a period of fifteen years from the date of completion of the installation.

What’s covered?


25 years on seal failure of the insulated glass unit

25 years on specialty SSP glass

25 years on tempered glass

25 years on vinyl (PVC) components

25 years on hardware

15 years on level, square and plumb window and door installation

15 years on rough opening insulation

2 years on exterior caulking

2 years on aluminum cladding

1 year on pressure cracks

What’s not covered?

  • Installation or service that has not been paid for in full
  • Installation or product failure, or loss due to:
    • Structural settlement or movement, vibration, excessive localized heat, high in-home humidity, or latent defects in home
    • Structural deficiencies stemming from non-compliance to current Building Code standards
    • Water leakage not caused by installation performed by Ecoline Windows
    • Acts of God
    • Accident, misuse, abuse, alterations, or improper handling, operation or cleaning
    • Improperly installed security systems or damage by security systems
    • Failure to utilize proper maintenance
    • Normal wear and tear
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision
  • Size discrepancies that are within the allowable tolerances outlined by the CSA
  • Installation of non-Ecoline Windows products, such as storm doors or entry doors that were purchased separately by the Buyer
  • Ecoline Windows products that were installed by a third party contractor
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

If given Prompt Notice (within 30 days of discovery) of an Installation Defect, Ecoline Windows shall, at its sole option: 1) furnish labor to repair any such Installation Defect or 2) replace the defective unit(s).

The proper care and maintenance of Ecoline Windows products is important to assuring that Ecoline Windows products will perform year after year. Please refer to Vinyl Windows Maintenance Tips for more information.

Ecoline Windows agrees to service products where Buyer gives Prompt Notice (within 30 days of discovery) of the need for service as long as the need for service is due to an Installation Defect or Product Defect.

For the purpose of this warranty an Installation Defect is an error that significantly impairs the proper operation of an Ecoline Windows product, while a Product Defect is a defect that significantly impairs the proper operation and function of your Ecoline Windows products and is covered under the applicable product warranty.

While Ecoline Windows agrees to service products for the applicable periods specified in this warranty, any labour required to replace defective parts will not be covered after a period of two years.

Should repairs be necessary which are not the result of defects in workmanship or materials provided by Ecoline Windows , reasonable charges will be applied for such repairs and/or inspections.

The signed Sales Agreement, product warranties and this Warranty and Service Agreement constitute the entire agreement between seller and buyer. Buyer agrees that there is no reliance on any statement, agreement, writing, warranty or representation, whether written or oral, other than the terms contained in this Warranty and Service Agreement, the Sales Agreement, and any applicable product warranties.

What’s covered?


25-year Limited Warranty on Patio Door

Patio Door frame against, peeling, flaking, corroding, blistering warranted for a period of 25 years

Insulating glass panels against seal failure warranted for a period of 10 years

Exterior paint warranted for a period of 10 years

Mini blinds warranted for a period of 5 years

All hardware is warranted against defects for a period of 2 years

Screen is warranted against defects for a period of 30 days

What’s not covered?

  • Installation or service that has not been paid for in full
  • Installation or product failure, or loss due to:
    • Structural settlement or movement, vibration, excessive localized heat, high in-home humidity, or latent defects in home
    • Structural deficiencies stemming from non-compliance to current Building Code standards
    • Modifications or alterations to the product by owner/purchaser after installation without the written consent of Ecoline
    • Use of product for a purpose not intended or outside the accepted and advised use
    • Accidents or abuse of product
    • Use of harmful cleaning solutions and abrasive compounds
    • Improperly installed security systems or damage by security systems
    • Acts of God
    • Normal wear and tear
    • Blistering and peeling, flaking and corroding after twenty-five (25) years
    • Hardware defects after two (2) years
    • Insulating glass panel seal failure after ten (10) years
    • Mini blinds after five (5) years
    • Exterior paint peeling, cracking and major discolouration after ten (10) years
    • Major paint discolouration caused by exposure to sunlight, noxious or abrasive materials
    • Punctures and tears in screens after thirty (30) days
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision
  • Size discrepancies that are within the allowable tolerances outlined by the CSA
  • Incidental or consequential charges, such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or the property, or any other expense
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

What’s covered?


White vinyl wrapped frames and components warranted against defects for a period of 10 years

Steel slabs warranted against defects for a period of 10 years

Factory applied color paint warranted against defects for a period of 10 years

Factory applied color stain warranted against defects for a period of 3 years

Insulated thermal unit warranted against failure for a period of 10 years

Insulated thermal unit warranted against stress crack for a period of 1 year

Blinds Shades between insulating thermal unit warranted against defects for a period of 5 years

Hardware warranted against rust and corroding for a period of 2 years

What’s not covered?

  • Installation or serviced that has not been paid for in full
  • Any and all warranted items are voided if a storm door is installed over the painted/stained door due to excessive heat
  • Routine or seasonal adjustment of strikers or door sweeps
  • Installation or product failure, or loss due to:
    • Routine wear of components such as sweeps, hinges, weather-stripping, corner seal pads, and hardware through normal usage
    • Finish fading due to UV or sunlight, rain or other weather-related exposure, variation of stain absorption due to grain, colour and texture differences
    • Exposure to excessive localized heat, high-moisture environments (including pools, hot tubs and greenhouses) or water leakage
    • Exposure to salt spray and other coastal conditions
    • Acid rain or other corrosive elements
    • Damage or window seal failure caused by a third party, including but not limited to, modifications, alterations, abuse, improper use, vandalism, impact by a foreign object, act of God or nature, fire or other casualty, improper handling, storage or installation
    • Stripped roto gear due to over-tightening of door hardware
    • Faded corner welds on coloured windows
    • Structural settlement, movement or vibration
    • Improperly installed security systems
    • Damage to glass as a result of installations at elevations above 4,000 feet
    • Damage caused by high in-home humidity (condensation, frost and mould)
    • Damage caused by inappropriate finishes, solvents, brick-wash, or cleaning chemicals
    • Mechanical abrasion to finishes
    • Non-factory applied finishes, applied sealants or caulking
    • Door panel, moldings, light rims and frame not properly finished within 30 days of installation
    • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision (including textures, swirls and air bubbles in decorative glass)
    • Minor variations in glass colour
    • Minor imperfections in the panel and/or frame graining or colour
    • Installation inconsistent with recognized industry standards
    • Product failures outside the warranty period
  • Incidental or consequential charges, such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or the property, or any other expense
  • Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract

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