Cracked or Broken Vinyl Windows: What Does Warranty Cover?

Vinyl windows are a fantastic choice for homeowners due to their durability, energy efficiency, and aesthetic appeal. With proper maintenance, these windows can serve reliably for at least 25 years. However, like any other product, vinyl windows are not immune to issues.

Over time, or even shortly after installation, problems can arise. Common issues include a broken window mechanism, cracked window glass, or damage to the window frame. While these problems are rare, they can occur due to defects or unforeseen circumstances.

Understanding how to address these issues is crucial. Whether it’s a window mechanism repair, a window frame repair, or dealing with cracks, homeowners need to know the best course of action. Does your warranty cover these issues? Let’s find out how to keep your vinyl windows in top condition and ensure they provide lasting value for your home.

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How Come Your New Vinyl Windows May Be Damaged?

The cracks in the pictures above usually occur as a result of mishandling either during the production, shipping or installation of the replacement windows.

The installers may not always check or notice the crack prior to the installation. Similarly, it can be missed by the homeowner after the installation. Pay more attention to operable units like casement windows or sliders. Cracks in the vinyl may be small and barely visible at first, but as the window is opened and closed more, they become bigger and more noticeable.

Addressing Main Broken Vinyl Window Problems

Properly examining your vinyl windows immediately after installation is crucial to ensure they are in perfect condition. If your windows are new, inspect them closely for any signs of damage or window malfunction. Look for frame cracks and window sash issues, and ensure that all parts are functioning correctly.

For older windows, pay attention to any new cracks or problems that have appeared over time. Common issues include windows that won’t open or are stuck, which damaged window cranks, locks, or sashes can cause. If you notice any of these problems, it’s essential to call your window installers. They can assess the situation and recommend the best course of action, whether it’s a window crank replacement, window parts repair, or a window sash repair.

When windows won’t open or close properly, it often indicates underlying issues that need professional attention. Window lock repair and addressing stuck sashes are critical for maintaining the functionality and security of your windows. Your installers can determine if a retrofit or a full window replacement is necessary and provide you with the best solutions.

If your windows are new, your warranty must cover these issues, ensuring that you get the needed repairs or replacements without additional cost.

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Vinyl Window Warranty: What Does It Cover?

Vinyl components also referred to sometimes as extrusions, are usually covered by warranty for between 20 and 25 years depending on the window company. While the window warranty usually doesn’t cover customer mishandling or acts of nature, cracks like these are nearly impossible to make unless you’re trying to break the window on purpose. Therefore, the company should usually be responsible for replacing the cracked part.

A big advantage of vinyl custom windows is that they often come disassembled in multiple parts. Therefore, it may be possible to replace just the cracked part of the window and not the whole thing. If there are cracks in the jambs or stoppers it is often possible to replace just that part. If the actual frame of the window that holds the glass is cracked, your window will require a brand new frame.

In operable windows, cracked frames get replaced with new ones and the existing window sash is kept. If the crack is in the sash, it is possible to order just the new sash part to fit into the existing frame.

This is important because most cracks are noticed immediately or shortly after the installation. While your window is not 100% efficient with a cracked vinyl part, it is generally still usable until your replacement service parts arrive.

Vinyl cracks are a service issue that is and should be covered by the manufacturer’s warranty

If you are still shopping for new windows, make sure that you familiarise yourself with warranty policies for the companies you are interested in. Though most window warranties are very similar there are still specific things you should look for from each window manufacturer:

• How long are their vinyl components covered for?
• How long are the insulated sealed units are covered for?
• What is the labor/installation warranty?
• Is the warranty transferable in the event you want to sell your house?

And remember, always consider companies with a dedicated service department and a proven record of resolving customer issues. This will not only save you headaches in the event something goes wrong, but also ensure that your investment is worth its value and is protected for the entirety of the warranty term.

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