Top 7 Common Window Replacement Misconceptions in 2024

How do you get the most out of your window replacement project? While the answer will vary for different homeowners and different installations, there is one thing that remains true across the board: the more you research, the better your chances of being satisfied with both your new windows, and the window company you go with.

When consulting homeowners regarding their upcoming replacements our managers often point out some common misconceptions that clients have various aspects of the window and door installation projects.

A lot of these myths or false assumptions come up time and time again. So we decided to come up with a list of 6 common things you should know in order to be well informed about window replacement and how it might affect your purchase.

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All Companies Have the Same Labor and Product Warranties for Windows

One of the important factors to consider when planning a replacement project, is how long it will be protected by warranty, and how long will the company cover it for. Because modern vinyl window life expectancy is roughly 25 years, the warranty on your windows should be similar to that term. Various window companies offer different product and workmanship warranties. Some companies offer Lifetime warranty (25 years) on product replacement parts while others offer only 20 years.

Workmanship warranty also varies, some companies offer 5-year warranty on labour while others offer only 2 years. Labour warranty is especially important to take into consideration. While most companies offer a labour warranty, this warranty only covers problems that are a direct result of window installation. If one of your window parts, or the sealed unit fails, the company may replace the part free of charge, but charge you for the labour, that is why it is so important to know window warranty differences – it ultimately saves you money, time and mental health.

At Ecoline Windows, we ensure a 25-year warranty for BOTH product and labour so all our clients have a peace of mind for the next several decades that if something happens to their windows, our expert will come and fix it asap and free of charge.

Local vs. Non-Local Window Manufacturers

This is another common misconception homeowners usually have. On some occasions, we were being told by misinformed clients that windows should be manufactured locally in order to be suitable for the local climate.

There are 2 main things that determine whether the window is acceptable for a specific climate: CSA certification ensures that the windows are compliant with Air tightness, Water Window load resistance, Forced Entry and Strength/Ease of operation. The second thing is Energy Star qualification. Windows are rated based on their energy rating and as of now should have at least an ER of 34 to be recognised as energy-efficiency window.

Regardless where your window is manufactured, if it is of reputable quality it should be certified by the CSA and Energy Star, and have all the performance information displayed on the window at the time it arrives in your home.

You can check window performance stats on this Natural Resources Canada website.

The registry of compliant businesses can be found on the CSA website.

All Companies Install Windows Up to Code

Although there is no official certification for window installers, professional companies should follow CSA guidelines or manufacturer’s guidelines for window installation. However, you should be aware that it is not the norm for every company in the industry.

Not all window companies work according to installation guidelines. The window industry also has its fair share of handymen that install windows as a side job and work during the window replacement season. They do not always value the importance of proper window installation standards which might affect the window operation and energy efficiency of the windows in the future.

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All Companies Order Windows to Meet Egress

When we talk about egress windows we refer to the fire code where windows should meet minimum size limitations for bedrooms in case of an emergency. From our experience, most windows companies will not inform the client about window egress requirements.

The housing law states that every room in the house that can be considered a bedroom must have fire code compliant windows that can be used as an exit in the event of an emergency.

Every Window Replacement Company is Allowed to Take Downpayment

This is also one of the most common window replacement myths. For example, in Alberta, pre-paid contractors are supposed to be bonded by Service Alberta in order to to collect downpayments. Because custom windows need to be manufactured to order, it is not uncommon for the window company to ask for a downpayment.

If you suspect you may be dealing with a shady company, ask for their license. This document is not easy or cheap to obtain, and fly-by-night companies usually don’t bother with it.

All Window Companies Service Their Clients Year Round

Not all companies work all year-round, therefore, clients might get into a situation where there will be no one to service their windows if needed during the off-season. If your windows were installed by a handyman or a third party, you may have difficulty getting service in a timely fashion, if not at all.

How to choose a window replacement company then?

When selecting a window installation company, consider these vital factors to ensure they’ll be around when you need them:

• Years in Business: Look for companies with a proven track record, ideally with years of experience and a history of stability. For that, check their reviews online on platforms such as BBB, HomeStars, Google, and your local review sites.
• Warranty and After-Sales Service: Choose a contractor that offers comprehensive warranties and clear after-sales support for year-round service.
• Certifications and Accreditations: Reliable companies often have industry certifications or memberships that vouch for their professionalism and quality.
• Local Presence: A company with a local office and showroom is more likely to be accessible and responsive.

By keeping these points in mind, you can feel confident in choosing a company that won’t disappear after installation.

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Windows Can’t Be Installed in Winter

A common misconception is that windows can’t be replaced in winter. Many homeowners worry their homes will get too cold or installations may take longer due to weather.

However, professional installers often come up with an efficient, room-by-room installation, ensuring your home stays warm throughout the process. At Ecoline, winter installations are often completed in a single day for most projects, minimising potential cold drafts.

Winter is also the “off-season” for window companies, meaning there are often more discounts available and quicker manufacturing times. Plus, professional installers are well-equipped to handle cold weather, using techniques and tools designed for efficiency in any season. So, not only is winter installation possible, but it can also be an ideal time to upgrade your windows with added savings and faster service.

Ecoline Windows Becomes an Efficiency Preferred Partner with Efficiency Nova Scotia! Ecoline Windows and Doors Announces Collaboration with The Home Depot CleanBC Multi-Unit Residential Building Retrofit Program: Up to $500,000 for Energy-Efficient Upgrades Home Efficiency Rebate (HER) Is Back: Up to $5600 For Energy Upgrades in Ottawa