Ecoline Windows Reviews: How Negative Feedback Helps Us Grow

In the age of online shopping, and the place Internet takes up in our everyday lives, it is no surprise that we use it to find a product or service we need. In the last few years, the trend is also catching on in the home renovation industry.

And it makes total sense. If you need repair or replacement work done around your house, chances are you want to get a few quotes from the mass of companies that are out there. Online reviews are a great way to narrow down the list and see what people out there are saying.

Window replacement companies in Canada most often get reviewed on HomeStars, Better Business Bureau (BBB), Yelp, and Google+, so there are a lot of ways you can find information on one you’re interested in.

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Ecoline Windows Reviews: Breaking Down Customers Feedback

When looking for the right company, make sure to check both the good, and the negative reviews. This will not only help you see where a company falls short, but also how they address customers complaints, and more importantly what they do about them.

By taking our reviews seriously we were able to not only build better relationships with our customers but also improve our business, remaining a top-rated window company by HomeStars, Trusted Pros, BBB and other reputable platforms.

Because there can hardly be any good without the bad, we wanted to share and discuss one of our worst reviews, that nonetheless reflects common issues people have with Canadian window companies in general.

As you can see, even though the work was performed to standard and the customer was satisfied with the product, there were some post-installation issues that resulted in the negative review. We strive for all our clients to give Ecoline Windows 5 stars based not only on our product and installation but equally importantly, on our warranty service.

“Estimated time to get window sent back and repaired at factory was two weeks. At 4 weeks started calling them, finally at 6 weeks got a date for installation”

We didn’t lie or withhold information when we told this customer the replacement part for their window would take about 2-4 weeks. And in 99% of situations they do. In this particular case, the replacement part didn’t come in from the production line in the specified size and fell short fulfilling the originally promised timelines.

• To ensure safe transportation, all windows are sealed and packaged until they arrive at your residence. This prevents our installers from detecting any issues until the day of the appointment, and the discrepancy in size wasn’t noticed until then.
• Although we could technically install the replacement part, the final product wouldn’t meet our quality control requirements. Therefore we chose to re-order the part again, to ensure the custom window is manufactured and installed correctly to avoid bigger problems in the future.

Moreover, we always ask our clients to share their Ecoline windows installation reviews after the job has been completed not only after the meeting with our salesmen. This ensures transparency and honest feedback.

Recent Reviews

I purchased my windows through Costco and have no regrets. They keep to schedule and always keep you updated. They also inform you during the quote and financing process of all the terms, as well as what federal grants + interest free loans you may qualify for.The products are also very high quality. And reasonable prices as well. If purchased with Costco and under federal grant, they clearly show the potential savings to your investment. My project manager Mo Saidi always stayed up to date on the project and kept me well informed. He also offered me a 3 month grace period interest free and no payment for financing, which gave me time to get the funds for the federal loan after the installationI would highly recommend going through Costco and using Ecoline Windows

Cash Money

20:06 14 Mar 24

I recently had the pleasure of working with Ecoline Windows, and I’m over the moon with the new windows and doors they installed in my home! Not only do they look fantastic, but they’ve also made a noticeable difference in insulation and security.A big part of my positive experience was thanks to Stanislav, the project manager. He was incredibly helpful, paying close attention to all my needs and ensuring everything went smoothly from start to finish.The installation team was also fantastic—friendly, efficient, and detail-oriented. They left my home spotless after the job was done.Overall, I can’t recommend Ecoline enough. If you’re in need of new windows and doors, they’re the ones to call. Thanks again to Stanislav and the whole team for their outstanding work!

Roman Mykhaleyko

01:23 11 Mar 24

Starting from requesting a quote online to the installation Ecoline was incredibly easy to work with. We were quoted reasonable rates (for a whole house of windows!) and the staff we interacted with were always pleasant and open to our questions. They were happy to show how the measurements were taken, our options for framing and what would be more energy efficient for the Greener Homes ****** Window production was done pretty quickly and installation was booked for a whole day but only took half a day. We’ve had these windows for about a year now and have really noticed the difference with no moisture inside the home and sound reduction from outside. We loved the process for the windows so much we also got our blinds from them!Both sales representatives for the windows and blinds brought samples, were mindful of our budget, and listened to what we wanted when exploring style options. I highly recommend them if you are looking into window or blind replacement.

Samantha S

22:48 02 Mar 24

Dear EcolineThank you for reaching out to inquire on the service we received from EcolineI would highly recommend and have recommended your company for purchasing and installation of new windowsThe team that you have put together from a person to come and estimate and the team that came and completed our window installation was very friendly, efficient, and a pleasure to deal with.What a great Company to work with thank youThe Jamieson’s

Shelley Jamieson

21:49 27 Feb 24

We contacted with ecoline windows in November. Windows were replaced on January. Quality of windows is good, it is very warm and quiet in our bedrooms now. Installation was done fast and on time, they cleaned and vacuumed everything after themselves and took the trash with old windows. The only thing that we didn’t like is that there was a small issue with dimensions, so the new windows are approximately 1” smaller than the old ones, which doesn’t make any difference. So, installers added wooden pieces all around. Sealed everything from outside, and inside looking great!

Sergii Musiienko

01:01 23 Feb 24

Had our windows done recently and they look great! The installers did a great job and left no mess! Vlad was amazing to do with and provided a quote in a very timely manner. He was extremely knowledgeable and always quick to respond to questions! Would highly recommend this company! Before and after pics!

Julie Mills

23:42 03 Feb 24

Ecoline replaced 26 windows in our home in December 2023. The initial quote was very competitive, and the lengthy warranty was a definite selling feature. Installation took a bit of time, but the installation was very well done. It took 2.5 days, I’ve noticed no issues, and the windows look nice and reduce the outside sound. The installers were polite, professional, and quick. Cleanup was thorough. Overall a very good experience.

M O

01:32 24 Jan 24

Ecoline Windows was awesome to work with from the beginning estimate to the finished installation. Alex came and discussed window options and was happy to answer all questions! Ecoline was priced fairly and we decided to go ahead. They helped us with the Greener Homes Grant process. The installation process was fast and efficient, they put down sheets and kept the areas clean. After installing the windows they showed me how they worked and how to clean them and I inspected all windows before they left! I am so happy with the windows, they are so nice!!! Would definitely recommend!! Thanks Ecoline!!

KENNEDY RAWLEIGH

19:27 15 Jan 24

I can’t say enough good things about Ecoline Windows and the people that work there. From the start, the sales rep came in and explained everything, gave details on how the windows worked and was very responsive to any questions. The windows came in and the crew installed 17 windows and a patio doors in one day, they were friendly and courteous. The window hardware is so easy to use and I like their locking system. Even after they were installed, I had a nick in one or screens, they came back promptly and fixed it. I have had such a good experience.

Joanne Romih

21:09 11 Jan 24

Had Ecoline in to replace my upstairs windows including double-hung, slider and picture as part of the Canada Greener Home program (8 in total). Minus some minor factory build delays the process from initial visit to install was very fast (The install was completed quickly, in a single afternoon which was great as it was during a cold snap). Have been quite happy with the professionism from all staff involved including those involved with my service request related to two of my double-hung’s not functioning well (They had to replace faulty coils in each which apparently was a result of a bad batch that impacted a few households).So far so good (Have now had installed a year) with the only issue being the coil issue which was obvious when I first started to use the top sliding windows in the spring. The triple pane has provided a definite improvement in temp swings during the summer and winter so am very happy with that.Overall really happy with the product and service.

Denny Hopkins

23:19 04 Jan 24

Got a bunch of estimates and decided to give them a call to try my luck. Tony came to give me an estimate and was very honest and helped me understand the process and their products. He gave me a very good price. He was very respectful of my home. I definitely recommend.Edit: It has been a few months and the windows have been installed by a gentleman named Matt. Him and his crew did an amazing job. Very friendly and polite.Would recommend(again).

M A

21:24 03 Jan 24

We had all of our windows on the top floor of our house replaced by Eco Line and they were very professional, on time, answered all of our questions we had without any issues and most importantly they were very nice and clean and made sure that no damage was done and that no one left until everything was installed properly, safely and we knew how to close the windows to ensure they sealed.The pre installation process was painless, they were easy to talk to and helped us to understand all of our options for the different kind of windows we could have.

Tierza Nelson (Tierza Nelson)

18:31 15 Dec 23

Ecoline installed 5 windows for my house in August 2023. I booked an initial visit in May, the sales person was really professional, arrived ahead of our scheduled time, very familiar with their products, promotions and procedures from initial visit to completion of the installation. During the process, a lot of advices have been provided whenever I need clarification and help. During the process, I changed my order a few times, he was very patient and understood my situation and arranged the changes with no issues. The 5 windows were installed in one day and the installation went very smoothly. I am very satisfied with their service and certainly will recommend others to take this happy journey as well!

Lucy Ren

17:20 14 Dec 23

We are very pleased with the installed windows as well as the vinyl casement installed inside to finish the job. The crew was very fast and efficient and the cleanup was excellent. This is the second time we worked with Ecoline Windows. From the quote to predelivery to completion the team was excellent at communicating with us. Definitely recommend this company.

Rick Vermeire

20:10 08 Dec 23

Really pleased with my windows. I liked how the company was extremely prompt with contacting me after I filled out the contact form on the company website. Then, the advisor was professional, on-time, kind, and didn’t waste my time nor rush me or pressure me to buy anything. I wanted to think about my options first, and he completely respected that. This was not the case with other companies. Ecoline sets the bar for windows in Red Deer for sure. As for installation, it was thoroughly assessed prior to and they did a great job installing the windows after. I can notice the difference in the house with the heat retention and it just seems brighter and cleaner looking both inside and outside. I opted to get the windows as part of the greener homes initiative and it was very clear on what to expect with the types of windows that I chose. Definitely recommend!

Jessica Lankshear

19:27 07 Dec 23

Ecoline were awesome to deal with.I initially dealt with Alex who came and completed my estimate. Oksana at the office scheduled my install and then the team who completed the installation were amazing. Ordering to install was about 10 weeks which was shorter than I had expected.The team arrived on time on the day of the install. Covered all my carpets to avoid any damage from coming in and out. Vacuumed up the area once they were done. I work from home full time and was able to continue working with no interruptions.I’m so happy with my new door! The old one was likely original to the house and was literally falling to pieces!I highly recommend Ecoline

Pam Flannery

22:36 29 Nov 23

We just had our new windows installed today and we absolutely love them. This is our second house we have used Ecoline to update with energy efficient and beautiful windows. Thank you to the whole team. Alexander was great to work with and helped us through the ordering and manufacturing process. The installation crew with Pavlov was awesome. Quick and professional, obviously skilled at their trade. We would recommend Ecoline.

Randy Vegso

05:34 21 Nov 23

Very happy with the final product and the majority of my experience. The project manager Uriel was excellent to deal with.The windows look very good and were a great deal. I’ve also received multiple compliments about my front door.My only concern was the punctuality of the installers. Out of the 3 times they came by to do installations, they were late by at least a couple of hours each time. On the first day, they were supposed to be by in the morning, and didn’t show up until after 3. Another time, they said they were going to be by at 11am, and at 4pm, I got a text saying that they couldn’t come that day. They were great when they were here and did excellent work, but that lack of punctuality is unacceptable. I would have given 5 stars otherwise.

Brendon Williams

18:56 18 Nov 23

we had a very good experience with Ecoline windows, the salesperson is patient, and the customer services are great. The installation staff are polite and very professional. The windows are in good quality. We passed the inspection. Thanks Ecoline Windows!

Jiyan Zheng

16:44 14 Nov 23

Ecoline were excellent to deal with from start to finish. The sales rep provided us with a detailed and competitive estimate after a comprehensive interview. She was well informed and made excellent suggestions. Thank you Anastasia. Ecoline provided assistance on government rebates available and kept us informed on the progress of our order. Delivery was on schedule and as expected. The installation was quick and clean and the windows fit the openings with appropriate easement for insulation and caulking. We love our new windows! We would definitely recommend.

Brenda Kutos

18:07 13 Nov 23

Vlad ,your window sales and installation service exceeded our expectations in every way. We are thrilled with the outcome and are grateful for your expertise and professionalism.Our windows look fantastic, and we can already feel the difference in energy efficiency.We would not hesitate to recommend your services to friends and we look forward to working with you on future home improvement project

Yuliia Kheilik

17:00 12 Nov 23

The quality of the product is is great. The installation team was fantastic. Everything is done professionally and I absolutely love my new windows. My salesman explained everything to me to a T and everything went according to plan and like I said the install team was excellent.

john boustead

22:22 08 Nov 23

Had all of our windows and sliding doors replaced by Ecoline, with triple pane. I was very impressed with the salesman (he came back a few times to insure we got the right opening directions) and installers they were very professional and left the area cleaner than when they arrived. Did not realize how bad the old sliding doors were, plus the new sliding doors have tempered glass We have had our first snow and I have already noticed the difference. Windows made in Canada for Canadian weather.

Dave McNab

21:23 01 Nov 23

Ecoline replaced my basement windows last month and they did an amazing job. Their project manager, Uriel, was very experienced and knowledgeable. He provided me with excellent customer service until the very end of the project. I will definitely use Ecoline’s services in the future and recommend them to friends!

Evelyn Martinez

19:54 22 Oct 23

Ecoline replaced majority of the windows and doors in our home in Canmore in Spring 2023. They did a fantastic job, were great to work with, and easily the most price-competitive in this market. We noticed a very big difference in temperature control in our home over the Summer months, and look forward to keeping more warm air in during the Winter as a result.Highly recommend Ecoline!

Graham Silk

16:12 16 Oct 23

I had some misgivings when the contract required full payment before installation but this was unfounded. The installers arrived on time ,were very amenable, worked very efficiently and quickly and did an excellent job. The windows look great and I was totally happy with the outcome. I will require other replacements in the future and Ecoline is at the top of my list for supplier/ installers .

Tom Bailey

19:05 27 Sep 23

I just had Ecoline Windows out to quote window replacement as we have experienced water damage and leaking since the purchase in 2021 of a 10-year old home. This was a free in-home estimate which was easy to book, and I received reminders leading up to my appointment. Project Manager (Uriel) was very knowledgeable and explained thoroughly my options and was able to answer all my questions. There was something that caught his eye which made him check the exterior casing and he was able to immediately determine my issue is almost certainly a step missed during the build process, and does not require window replacement. Because of Uriel’s knowledge and honesty, I have likely been saved thousands of dollars. I felt in necessary to leave a review to commend this company on their honesty and expertise. If I need any assistance with windows in the future Ecoline will be who I call without a doubt. Thank you Uriel!

Phone Apps

22:07 22 Sep 23

I’m very pleased with our new windows from Ecoline. We had our consultation with Tony who explained all the options and help to choose windows, he was very knowledgable and informative, great communication from start to the end.Installation was completed 3 weeks ago by Matt and his crew, who did great job, Matt was professional, didn’t rush and made clean job, he took his time to go over all the windows and explained how to take care of it. I’m very happy with entire process and definitely will recommend Ecoline for your new windows, especially Matt’s crew as installers

Mario Mielnik

18:54 17 Sep 23

It was my second time using Ecoline Windows. Everything went pretty well – the installation team were great and our house can be a bit difficult (it’s 110 years old so there are always fun surprises – like this time they had to basically rebuild the whole door frame which I’m sure was a pain and they didn’t plan on it). Sales and installation teams were both really pleasant and helpful. The only things I didn’t love were that we asked for a door handle but not a lock from the salesperson but the message got misunderstood and the installers thought we were providing both (but I did just go to Home Depot with them to pick up the lock and handle!) and then I didn’t like that I had to pay the whole balance before they would start. Seems like you should be able to hold back some of it at least and pay once the job is done.

Lauren Minuk

03:26 13 Sep 23

We had all 21 windows replaced and they look fabulous. Kowtow and his team did a great job. They were professional and had them installed in one day. In addition they made sure they cleaned up after the job was done. All I had to do was enjoy my new windows. Thanks Kowtow and your team as it made my decision going with Ecoline the right one.

TG M

03:41 25 Aug 23

I would give this guy a 5 star for doing a great job on my windows and door project. The salesman, Mo Saidi is very diligent , knowledgeable on his job, very patience guiding and helping me to understand all the details of this house project, which make me decide to get my windows from Ecoline. Customer service is awesome and excellent. During the installation, the crew are very professional and respectful. Anton and Eric and crews did a great job installing all the 14 windows in a day. They are very fast and very sure of what they are doing. Installation turn out great and superb. I’m Greatful to have Ecoline and this guys ( Mo, Eric, Anton & Crew )did my window and door project.Thank Slava and Dennis for installing my doir today. The workmanship is great and awesome.. i highly recommend this teo guys for doing a great work installing my door.

leo alvarez

19:11 21 Jul 23

We had Ecoline windows come in and replace all of the windows in our house. They were super professional and we love the work they did. The windows look fabulous and we are looking forward to all of the money they will save us with heat costs in the winter and cooling costs in the summer. Thank you Ecoline for taking such good care of our house.

Kelly Van Vugt

21:25 17 Jul 23

We are very happy with our new windows installed by Stage/Ecoline using our Costco membership. The consultant Dmitry was very thorough and communication has been excellent. The install was sooner than we expected and the team that came to our house was outstanding; they were professional and comprehensive it getting the windows installed and cleaned up completely as they progressed. I would highly recommend this service and of Costco rebate is also a nice benefit too.

Darcy McPhee

16:41 22 Jun 23

I very pleased with our new windows from Ecoline. We had our consultation with Tony who explained all the options and help to choose windows, he was very knowledgable and informative, great communication from start to the end.Installation was completed 3 weeks ago by Matt and his crew, who did great job, Matt was professional, didn’t rush and made clean job, he took his time to go over all the windows and explained how to take care of it. I’m very happy with entire process and definitely will recommend Ecoline for your new windows, especially Matt’s crew as installers

Mario Mielnik

14:23 14 Mar 23

We had our consultation with Frank and we were shown different examples and options. He was very knowledgeable and informative making the decision process easier, and guiding us through. We then had our installation two weeks ago, the process was quick and the installation crew made clean up afterwards. Right away we noticed the difference in the temperature inside the house. It is much warmer now and the windows look great! The windows are also very easy to clean. We are very happy with the process overall and the results speak for themselves. We would recommend Ecoline for your window installation.

Sonia Davila

06:18 03 Jan 23

Had four windows replaced today. I’m extremely happy with the final result. The crew was exceptional and very professional. They did a super job taking out the old windows and fitting the new ones. I want to thank Matt and Max for such a great job.

Larry Larry

02:38 03 Jan 23

We had our consultation with Frank and we were shown different examples and options. He was very knowledgeable and informative making the decision process easier, and guiding us through. We then had our installation two weeks ago, the process was quick and the installation crew made clean up afterwards. Right away we noticed the difference in the temperature inside the house. It is much warmer now and the windows look great! The windows are also very easy to clean. We are very happy with the process overall and the results speak for themselves. We would recommend Ecoline for your window installation.

Sonia Davila

21:42 14 Dec 22

Def 5 stars +. Great company. Best windows I have been getting so far, the quality is top notch in all aspects. Every single piece is expensive and solid. Fittings are very good with metal parts instead of cheap plastic. My room was quite loud before, this was the main reason for an upgrade, it def exceeded all of my expectations. The soundproofing is perfect it is very cozy room now. Also this was the only company who offered this width of opening. Appreciate the help of Vlad Butko, he helped me with all the aspects, and I received very detailed consultation. Would absolutely recommend to anybody who is seeking for good quality product.

Sergey Andreychenko

02:05 26 Aug 22

From first contact and quote to installation Ecoline Windows provided professional service. I can not say enough about how patient Ivan was with us and our many questions about the quote and contract and how accommodating the installation crew was with our particular family situation. My mother is so pleased with the product and entire experience that she asked me to see if they can do a little more work installing storm doors and window coverings. I will happily recommend Ecoline to others.

Kristina

22:38 24 Jul 22

Ecoline replaced 10 windows in our house, and we are very happy with the whole process.Ivan took care of us from a sales perspective, was very professional, and answered all our questions (as well as follow-up questions).On the installation day Matt and Max showed up on time, and their work was very detail-oriented and professional. We didn’t run into any issues during the install, and they did a great job answering any questions as well as cleaning up after themselves.Would definitely recommend Ecoline if you are considering them, will reach out next year to get our front door replaced.

Alen Zenkovic

13:58 05 Jul 22

Ecoline replaced 10 windows in our house, and we are very happy with the whole process.Ivan took care of us from a sales perspective, and was very professional and answered all our questions (as well as follow up questions).On the install day Matt and Max showed up on time, and their work was very detail oriented and professional. We didn’t run into any issues during the install, and they did a great job answering any questions as well as cleaning up after themselves.Would definitely recommend Ecoline if you are considering them, will reach out next year to get our front door replaced.

Alen Zenkovic

15:04 30 Jun 22

Ecoline replaced 12 windows in our home. We are happy with our purchase and believe we received good value for our money.From start to finish, Ecoline looked after us. Their website is very informative and one of the best out there. Vlad C took care of us during the sales process and he was excellent, patiently answering all of our questions.Our installation(s) went relatively well. We did have some minor issues that needed to be corrected and these were dealt with quickly and efficiently by Raffaele in customer service.We initially ordered 9 windows from Ecoline and liked them enough to order 3 more. The triple panes made a noticeable difference and these windows are eligible for the Greener Homes Grant ($250 / window). The only surprise we had is these windows can have a grey hue to them when the bright sun hits them on an angle. From looking on-line, this is a common issue with triple pane windows and low e coatings (light reflects off coating). It is not unique to Ecoline and only happens during certain lighting conditions. Not a deal breaker for us, but something to be aware of when selecting glass coatings.Our windows function well and appear to be well made. So far, so good!!Thanks Ecoline!

Howard B

20:12 05 Jun 22

Vlad C came to assess our windows today and we had the best experience. He was one of the friendliest people I have ever had the pleasure of meeting and I genuinely enjoyed the experience with him. It was just a window assessment but he made us confident about using Ecoline as our window replacement company. He also provided a very thorough quote and walked us through all the different options which really made us feel comfortable with the process. Request Vlad when you are using Ecoline!!! I cannot say enough good things about him :)

Rebecca L

05:08 03 Jun 22

Andrew’s crew were very professional and hard working. They didn’t waste any time on the job and installed 21 windows and one door in 1 day at my house. I am so glad to work with Ecolin window. From the moment I signed the contract they were sending me updates about progress of my order and they help me through my application for Canada’s Greener house Grant.

M Abed

00:13 02 Jun 22

Ecoline was a pleasure to deal with from the minute we got the quote. They were great with communication when we placed the order, giving us an update when requested on the status of the order. The installers were great and friendly. They pay really good attention to detail and were able to preserve our existing moulds around the back door. They were clean and didn’t rush the job. When they arrived, they were given a challenge the way the builder had installed the previous door but were able to overcome obstacles on the day of install. I would highly recommend Ecoline to anyone looking for upgrades products! Thanks again! We are very happy with our new sliding door!

Jeff Standon

23:09 31 May 22

2021 -Ecoline did a fantastic job from day 1 of calling! My husband and I have had some rather negative experiences with other window companies, so it was a huge relief working with Ecoline. We easily got in contact with Ecoline to set up a quote, which was done within days of the first call. Alex Havkin, project manager, came in and seemed to really know his stuff and could answer all our questions. We felt no sales pressure and were given lots of details and shown photos of similar projects before and after. Once we had made a decision on a later day we easily got in contact with Alex and everything was set up super fast and without any confusion or hassle. Ecoline has the best guarantees and really seems to stand by what they say they will deliver, and when. They were actually able to install our windows before the date they assured us they would have them in by, which was a big deal for us.Our windows were installed by Nik, his son Shawn and Chris. Nik did a phenomenal job of running his crew and making sure we knew what was going on and that we were happy with how the windows looked every step of the way. He made sure we were comfortable with himself and his workers and was easy to talk to and ask questions. All three seemed to be super hard workers as they finished a big job in one day (8 large windows), which according to the company usually takes two! Nik went above and beyond in making our house look pristine after; painting stucco after touching it up, perfecting trimming, and ensuring we were happy with the end result and had no unanswered questions. Highly recommend Ecoline and especially Nik and crew for install.Update 2022/05 We had Ecoline (Nik’s crew again) install four more windows, finally completing the replacement of all of our windows! They still do a great job! We cannot recommend them enough. If you’re having windows replaced get it done right the first time by Ecoline.

Jenn M

02:43 21 May 22

Just had 6 windows in our home removed and new ones installed by Nikolay and Dimitri. They were incredibly courteous and communicative upon arrival, and wasted no time in getting started. Throughout the process they kept in touch with issues that arose (mostly due to the age of our home) including moisture trapped in drywall and rotten wood. In both cases, they dealt with the issues for us expertly and helped ease our minds. The speed at which they carried out the removal and install was pleasantly surprising. They also cleaned up afterwards which was particularly appreciated by us due to having our baby in the house at the time. The windows look and operate fantastic, and the materials and insulation used were quality. We cannot be happier to have had these two install our windows and would recommend (and request) their services a hundred fold.

KC Warren

05:11 14 May 22

Nick and Dima arrived on time, introduced themselves and set to work. They were very friendly and professional, explaining what they were doing and answering any questions I had. Their work ethic is excellent and they collaborated beautifully on the project. The respect they showed for my home was outstanding, keeping the areas covered and cleaning as they went. Impeccable attention to detail!Refreshingly friendly and thoughtful, a truly great experience start to finish! Five stars all the way

Aileen Hagel

23:53 12 May 22

I was in the market for new windows and had about 4 quotes to mull over. I ended up going with Ecoline windows because their pricing was by far the best, the sales process was very good, thorough and modern. The installation crew was amazing as well. I have a large puppy who is overly friendly and they were so patient with him, very polite and of course quality workmanship. All around super happy and I have already referred them to a friend.

Matthew Forbes

15:37 06 May 22

Matt and his crew performed a very professional installation quickly and carefully. During the installation work, no damage was caused to existing finishes and great attention to detail was paid to the appearance of the installed windows. Matt left clean windows and surroundings and tidied up as he went from room to room. He also gave good advice on window care and operation. Matt and his crew were very pleasant and went out of his way to make us happy.

Mario Micallef

02:59 05 May 22

Very happy with the service so far. I checked Ecoline Windows initially because of the Greener Home project and the option of getting a rebate. Alexander was very patient and helpful with the quote he gave me, answering all my questions and explaining everything. I changed the plan a few times and he made sure I got the best deal with every adjustment I wanted to make. I ended up changing all the windows in our house, as well as two doors. Max and Matt did a great job with the installation. They installed 16(!) windows in about 8 hours on the first day. On the next day the did the doors and one last window, as well as the finishing work on the outside. The installed windows are clean and clear, I don’t need to worry about washing them anytime soon. My contract didn’t include framing on the inside which probably saved some time, but still, the installation went much faster than I ever expected! The entire time they were professional, cheerful and friendly. They cleaned up all the dust and debris and when the job was done, removed all the big garbage in under 30 minutes. Extra points for efficiency! Great service and great attitude 👍

Eva Kovalenko

21:41 13 Apr 22

We used Ecoline Windows to replace all of the original 18 windows in our 1982-built home. Representative: Vlad Butko was the face of the company for us from start to finish and we were very pleased with his service! Here are some of the highlights:- Received a professional and detailed quote on day one of meeting Vlad. He had some great recommendations for us that we ended up going with.- We added a condition to the contract that all existing blinds must fit the new windows and they did a perfect job with that.- We had received other quotes from window companies but Ecoline was very fair with their pricing. Also, Vlad provided us with details about the government of Canada new windows grant that the other companies didn’t. This alone saved us $4,500.- Their supply chain is more efficient so we received the windows a couple of months faster compared to what other companies were telling us.- The inside and outside look great! The biggest difference we immediately noticed was how crystal clear the view was looking outside lol. We underestimated how dull our old windows had become.- There were 2 minor follow-up items that Ecoline had to come back for to finish (including a new window that arrived broken) and they did as promised. Vlad was also exceptional with his communication with us here.I strongly recommend Ecoline to anyone looking for new windows and be sure to ask for Vlad who was an all-star for us!

Vince

00:21 08 Apr 22

Very impressed with Ecoline Windows from booking to ordering to install to enjoying the finished product! I requested quotes from 6 different companies in Calgary to provide me windows to meet the Canada Greener Home Energy Program specifications, and this was 1 of 2 companies who could deliver, so that I received the maximum rebate eligible per window. The Ecoline total price was the middle of the quotes, yet I get my rebates, and this brings me below the quote of a competitor. Professionalism all around–Alexander H. was courteous, honest and very professional in the assessment. The booking of appointments was quickly done by office staff. Addressing questions as to when the install may occur was thorough and they were patient with my questions. The installers, Alexei and Slava were very courteous and polite, worked hard to install and get the job done on time, tidying and cleaning debris into piles, sweeping and vacuuming as they left a room. Time of booking to installation was about 4 months. Competition in the marketplace is good, but why waste your time when Ecoline delivered on all aspects?

Alexander Dubyk

16:38 22 Mar 22

I am very pleased Andrew and his team, great job done, quickly and professional. I would strongly recommend Ecoline for any windows replacement you need. The install took two full days for 27 windows.The crew showed up on time, everything worked like it should be and cleaned up inside and outside of the house. Once again , they did a great job.Project manager Vlad was extremely knowledgeable about the products and provided a lot of helps during the quotation process.Also say thanks to Apala during the payment process.The window are very solid and the locking system is outstanding.Big thanks to Ecoline.

Jonathan H

20:46 16 Mar 22

This is the third time we have had Ecoline installing the windows in our house and they have been very professional every single time. The sales and service experiences have all been great and their pricing is very competitive.This time we had great installers crew working in our house. Nikolai and Misha were quite patient with us and provided us with the helpful information and recommendations. The guys were very professional during the installation and cleaned up after themselves. Thanks for another job well done. We have recommended you to others and will continue to do so.

Iryna Ponomarenko

02:58 16 Mar 22

I am very satisfied with this product and installation. Nick arrived on time and all 3 of the installation crew so polite and accommodating. Job was done quickly and they tidied up afterward.Nick was amazing, he made sure to show me all the small details, all good information that I would not have thought about asking. Thank you Nick for a job well done!!!

Patsey Michetti

00:37 12 Mar 22

I am very satisfied with this product, installation and price. Andrew, Ross, and Rodeon were really great. Arrived on time and we’re so polite. Job was done quickly and they tidied up afterward. My wife cannot get over how great the new windows look. We are super satisfied.

Luke Muller

23:47 15 Feb 22

I am fairly happy that I chose the Ecoline Windows to do my window replacement for the government’s Greener Home Grant. The representative was very helpful and informative, not only about the window installation but also on the procedure to claim the Grant. The installer did an overall good job, neat and sturdy. They did a lot of outside work under extremely freezing temperature (-30 C), which was impressive.

Jun Liang

18:36 29 Jan 22

I was so impressed with the quality of the windows that Alex showed us, it didn’t take much convincing to sign up as we had several quotes and all were similar dollar amounts except that Ecoline Windows were far superior!!! I can hardly wait to get them installed. Alex was also very knowledgeable on the Greener Home Grant as well. I would highly recommend Ecoline!Windows have now been installed, super Impressed! Such fantastic quality and Alex just stopped by and checked every window personally after the install team left. Highly recommend Ecoline Windows!!

l

23:03 13 Jan 22

The service we received from Ecoline was excellent and we are so please with our new windows! Their prices are competitive and right from the initial consult with Alex to the install, we were kept informed via email throughout the process. Our installer, Matt and his team, Max and Greg were outstanding!! They were so friendly, professional and efficient and obviously take pride in their work. We would highly recommend Ecoline Windows.Nina and Pat Levy

Nina Levy

04:49 12 Jan 22

I was so impressed with the quality of the windows that Alex showed us, it didn’t take much convincing to sign up as we had several quotes and all were similar dollar amounts except that Ecoline Windows were far superior!!! I can hardly wait to get them installed. Alex was also very knowledgeable on the Greener Home Grant as well. I would highly recommend Ecoline!Windows have now been installed, super Impressed! Such fantastic quality and Alex just stopped by and checked every window personally after the install team left. Highly recommend Ecoline Windows!!

l

20:12 11 Jan 22

I had my windows done today by Sharkey, Andrew, and Eugene. The company contacted me to let me know last week that my sliding patio door would not be ready, but would I like to get the windows in while the weather was nice. I opted to have the windows done, and was charged accordingly, with the balance due for the door when that arrives and is installed.I was given a 9-11am arrival window. They were here about 9:30am, and are in the process of cleaning up now, at 2:30pm. I had 7 windows done today. They look great. The gentlemen were very friendly and competent. My house is a 1990 Stucco house, and of course some of the stucco was damaged when removing the old windows. This wasn’t unexpected, and the gentlemen patched the stucco accordingly, before sealing with Silicone.The final price came in lower than I’d expected before getting the quote, and the warranty appears to be excellent. The windows themselves look great, and slide very easily, compared to my old 30 year old ones.Would use this company again, and recommend to others.

Brad S

20:23 22 Sep 21

Wow, outstanding start to finish!Joel was my sales representative and he communicated quickly and was more than willing to assist with my numerous questions.Matt and Alex were my installation team. I couldn’t have been happier with the quality of their work and their determination to complete the job with the best possible results.The windows are gorgeous and such good quality!

Krista Nors

21:34 15 Sep 21

We went through Ecoline for a new front door. Igor came to our home to help walk us through the products, the options they had, what would happen during installation. He was very knowledgeable, very patient and kind. We ordered at the beginning of March 2021. The installation date was June 1. The installers were great! Unfortunately the door was installed incorrectly. It opened on the opposite side. I had to contact the service department to advise what had happened. They were great, gave me the information I needed to provide them with. It had originally sounded like they would need to manufacture a door. In August, the installer came back and corrected the the door install. They ended up flipping the door around.Took a long time but I’m completely satisfied and the door looks great!

Ashley Bacsu

02:50 21 Aug 21

Ecoline installed new windows in my home a couple of years ago. We have been very happy with the quality and performance of the windows, so we contacted them again to replace a door. The consultation with Alex H. was quick, efficient, and informative, and he took the time to ask about the performance of our windows as well. Their paperless quoting system is an environmentally friendly bonus to this process, and the quote was in my email inbox within minutes. Great experience all around.UPDATE: The new door was installed today. The finish is excellent and Matt and Alex were careful to leave everything very clean when they were done. Very happy with the product and the service; highly recommend.

Darlene M.

20:34 19 Aug 21

Just had my Ecoline Windows installed. Could not be happier with the finished product. They are a huge improvement over our old Windows. Vlad was great to deal with on the initial sale and made sure our Windows were exactly what we wanted and did not oversell, but presented all the options. We felt comfortable with the order and the quality of the product. Matt and Hacop installed the windows and did a fantastic job making sure we were aware of the best options. They were quick and tidy. Even made sure any small damage to our stucco was patched and unnoticeable. Would not hesitate to use Ecoline Windows again for next window purchase.

gemac

23:06 11 Aug 21

From the beginning of our contact with Alex and his team working with Ecoline to get our windows replaced has been a positive and hassle free experience.Having a newborn at home and getting new windows installed, during a pandemic, was an adventure.The sales representative was unobtrusive, informative, knowledgeable, respectful, and polite. He never pushed us, and made sure we got exactly what we needed at a good price, and they helped steer us in the right direction with the government rebate program!When the Alex’s crew showed up they worked efficiently, cleanly and safely. The entire crew was respectful of our home, our request to take precautions for our infant, and ourselves. We were surprised when extra crew showed up at the end of the day to power through the last three windows.They came back in full force the next day to finish the trim, and complete the job. Even touching up the exterior paint on our home where they had been working.This has been the most enjoyable experience with contractors my family has had. They always had a smile for our babe and even softly sang lullabies when they knew babe could hear them.We are happy! And we have quality windows installed with solid workmanship. Thank you!

m “masterlowping” p

22:23 04 Aug 21

We had all of our windows replaced by Ecoline, replaced our sliding patio doors to French doors and even changed the size of one of our windows.Vlad & Igor were the installers and they were GREAT to work with. They were polite, hard working, respectful and all around great guys! They kept everything clean. Vlad & Igor kept me updated through the progress of everything and were attentive to my inquiries & requests.The new windows look FANTASTIC. We are both so happy with how everything turned out. The French doors are beautiful. Quality care was put into each install.I would not hesitate to recommend Ecoline Windows to anyone.Thanks to the Ecoline staff and a BIG thanks to Igor & Vlad!!Tina B

Tina B

19:11 22 Jul 21

Ecoline windows provided a very competitive price for an excellent product. The installers were amazing, on time, fast, productive clean and courteous. I would recommend them. I would give five stars if the company did a normal deposit of 20% on order and 50% of balance on arrival of goods and then full payment on job completion. They were asking for the entire bill to be paid up front on arrival of goods. We had to argue with them a bit to get the security we needed with the 50% hold back until job completion. I get it, maybe they have been burned before but we do not work that way. All worked out fine they are paid in full and we have new windows! Thanks Ecoline!

Russell Tribe

14:11 21 Jul 21

‘Wow’ factor from start to finish. Ordering was very easy, pricing beats the competition, and the install went great (thanks Nick!!!). The windows are very solid and the locking mechanism is outstanding; one lever to lock/seal it all around (casement crank out window). Scheduling everything was calls and/or text so nothing was ever missed, and follow ups were great too.

Michael Chudy

17:16 16 Jul 21

Ecoline installed new windows in my home a couple of years ago. We have been very happy with the quality and performance of the windows, so we contacted them again to replace a door. The consultation with Alex H. was quick, efficient, and informative, and he took the time to ask about the performance of our windows as well. Their paperless quoting system is an environmentally friendly bonus to this process, and the quote was in my email inbox within minutes. Great experience all around.

Darlene M.

22:12 08 Jun 21

Excellent service and amazing windows! Had most of our windows replaced with this company and could not be happier. We had Matt and Hakob install two basement windows recently and they were professional, did a quality job and were so quiet and delicate they didn’t even wake our one month old baby upstairs! Highly recommended

Mack Ruciak

02:58 03 Jun 21

Shane and crew were awesome. They were very professional and efficient. Great care was taken with all steps. I work from home and they worked quickly and quietly as possible. Answered all questions and gave a great run down how to work with windows. I never felt like I was in their way while following the day pictorially for my husband who was out of town but I made sure to capture only pics while they were busy elsewhere. It was a comfortable day and I so appreciated the help with moving the couch. All in all a great experience and so happy with the new windows and looking forward to the benefits they will bring to our house

Edith Lundrigan

00:51 21 May 21

Put up with my 40+ year old patio door for three years. So happy it finally got replaced today. Really excited to have a door with energy efficient glass, sliding screen, and a kick lock (no longer have to use a stick at the bottom like the old door). From quote to installation, the Ecoline Team has been a pleasure to deal with. I unexpectedly needed the door early and they went out of their way to coordinate production and install the door AHEAD of schedule. Really impressed by the workmanship and clean up by Andrei and Sergei!! There was a slit in the screen from transportation but the Job Supervisor was on top of it and already submitted a repair request before I noticed. Thank you very much Ecoline for providing affordable quality products. Will definitely keep Ecoline in mind for future door and window replacement projects.

Clara Poon

19:55 21 Apr 21

We are very happy with Ecoline. We got all our windows and doors replaced and they did a fantastic job. All the windows and doors came in correct sizes – customized as per our needs. Our home’s heating has become considerably better after installation and all the products are working very well. I had called 4 other places for quotes as well and Ecoline was the best priced and great quality. Alexander is polite and understanding. The installers were very good at their job and quick!

Varisha Saleem

06:14 08 Apr 21

We needed to replace windows in our home and had requested quotes from various window companies. We are a retired couple and are on a limited budget.We had various companies come and give us quotes but not many were as efficient and thorough as Alex from Eco-Line Windows in actually educating us about the window we would be installing. He was the only one that brought in a model window to show us the actual window! He showed us how the mechanics of the window worked and explained the ins and outs of the window. He was very thorough with every aspect of the process if we were to buy the window from Eco-Line Windows.He then left us with a quote. Sent us a follow-up email and telephone call.We were so impressed with his professional approach to how he conducted business with us, and he definitely was not the cheapest, but he got our business!Thank you Alex for the help you gave us in choosing our windows.

Charming Circle

01:08 30 Mar 21

Update: Mar 2021,New windows installed Dec 2020 and so far all is working very well. Less noise and much better insulation provided. We really put the windows to the test during a cold snap in February. We had to call back a technician (Dmitri) to adjust some frame foam insulation but otherwise extremely happy with the product and service———————————————————————————–So far their consultation and measurement teams have been great to work with. Alex and his assistant/trainee Ori went over all of our options for the quoted work and were very informative about the whole process of the window replacement (we are getting 15 done total). Even had some demo units to show the hardware, inner workings and insulation from a cross section. The fact they make their own windows as well provides a peace of mind and should alleviate any issues down the road should we have any. We were so impressed we booked their service on the spot! A week later Victor came and did all the measurements to confirm for the installing crew. We can’t wait to get the project started and we are confident they will maintain this 5 star rating even after the window replacements are completed. ( review to be updated upon completion of install)How long did most people have to wait for installation to actually begin? Just curious as we signed our contract early August 2020 and still no ETA on when they are going to start? All I get is Nov/Dec?

Kenneth Shears

17:08 25 Mar 21

Had drafty dusty frosty 20+ year old windows in the back of our home. Installed three new Ecoline windows and what a difference this past winter. Attached is a picture of our new kitchen window – with the wide open design we now have a great unobstructed view of our backyard.We had installed Ecoline windows at our previous home and were very satisfied with them there. They were a natural choice and price was comparable to others.Sales agent was friendly and pricing process was efficient. With the renovation business extremely busy installation was delayed a month or more but they were well worth the wait. They were installed in October just in time for winter. Removal and hauling away the old windows went well. The new windows fit like a great pair of gloves, they all slipped in perfectly even though the kitchen window was very heavy. Reinstalling the interior window casings took some adjusting as they had to be installed exactly where removed to ensure the sill was even.After service for a few paint touch ups took sometime too but the end result is awesome. We’ve been so pleased we’re using Ecoline to replace our front windows this spring.

R Leslie

01:34 24 Mar 21

These guys did an amazing job, from the first time I was quoted to the day of install. I felt comfortable and assured throughout my experience. Everyone I spoke to and met at Ecoline was friendly and respectful. The installers did a fantastic job and the windows look amazing. I will definitely call them back to have my basement windows replaced. Good job Ecoline Windows!

Ivana Bradvica

17:50 07 Mar 21

Alex and Joseph attended on time and provided estimates for 3 windows, bedroom , dining room and kitchen. I asked for this company as they had installed 2 external doors, and two large living room windows three years previous. Those installs were done efficiently and site cleanup was excellent. All questions were answered and good advice provided. Highly recommended. Thanks

John Duthie

21:08 02 Mar 21

Well so far so good! The gentleman were punctual this morning and were good and effective at removing two of our basement windows and installing two new ones in a very timely manner. The windows are extraordinary and are vey sharp looking. The men cleaned up nicely and left no mess behind and really concentrated on the task at hand while they were here. I will be sure to do more business with them in the future. Prices are the best in Calgary.

Glen Kyle

21:34 24 Feb 21

Awesome company! Awesome people! From the initial meeting with Joel to the installation with Artur, everything about these guys was amazing! So much so that I made them come back for more! ;) Great products! Great quality! Great prices! Go Ecoline!! :)

Maïlie

23:22 12 Feb 21

It’s not often that one finds a company in Calgary that works so efficiently and provides such a great service at a reasonable cost. My husband and I had one window replaced and two new ones added to the darkest rooms in our house. We were impressed with the work of the Ecoline crew. They were prompt with giving us a quote, helpful when we had complications with the City of Calgary regarding the building permit, and, most importantly, they impressed us with their workers’ craftsmanship. We are very grateful to the professional and hard working staff at Ecoline Windows and would highly recommend this company.

Svetlana .M

19:42 03 Feb 21

Amazing experience with this company! The consultation was simple, straightforward and a breeze. Joel did a wonderful job explaining everything. As well their team established great communication through emails of any questions, paper work, updates on the project and the timeline for the installation. The installation was wonderfully done as well, the workers were friendly, diligent, came at the promised time and got the job done as soon as possible. They were also great at cleaning up after the installation was complete. 10/10 would definitely recommend this company! They take pride in doing the job right and it shows.

Hannah Osea

02:18 01 Dec 20

We had multiple quotes on the window and doors replacement, but decided to go with Ecoline for the following reasons:1. Our close friends and neighbors have their windows and are very happy with the result, they have recommended, which is very important2. The consultant Alex was very professional, knowledgeable, honest and(opposite of pushy). It was a nice change. He explained how their windows are made, stored, etc, Showed us a government website showing the energy efficiency ratings. His calculations were fast and precise3. Their warranty program and price. Especially the fact that in case of any warranty issues they’ll come and do the work, not just give us the materials .I would definitely recommend Ecoline to any of my friends and family. And I will update this review after installation and some time later .

Olga Safro

21:22 22 Nov 20

We just recently had windows and doors replace. We had many quotes but chose Ecoline because they were a little less expensive, Canadian made and if there are issues they come out and fix them. The repairs are not contracted to a third party. Alex came out to do the quote and was very professional. He brought the brochure with all the products and we made out choices. When it came time for installation the crew that came to the house was fantastic. They made sure they put down drop cloths to protect the floors and cleaned up when they were done. They were funny and we had a few laughs. The installation only took 1 day and they even showed us how to remove and replace the screens. The only reason I am not giving 5 stars is the customer service. I called on many occasions to be told that I was next in line for a representative and was placed on hold for 15 to 20 minutes then told that I had to leave a message. When we were able to talk to someone they were not able to give us any information. The installation should have been end of September. Customer service had no answers for us and we ended up contacting Alex to find out what was going on. He managed to get the answers for us and about 2 weeks later installation took place. I would definitely recommend Ecoline to any of my friends and family.

karen Lacey

19:26 20 Nov 20

Fantastic customer service. Clear communication with follow-up reminders about my free consultation booking. Alex was considerate, friendly and wore a mask while in my home. They have a great software technology to show all aspects of the quote for your consideration and he was sure to review every step of the process, including warranty details. I even got to see a map of all tehri active and completed jobs and felt reassured that they had worked on many houses in my neighbourhood. Highly recommend!

Kate Schutz

19:26 17 Nov 20

This is the second time we’ve used Ecoline to do an installation. The first time was windows, this time it was an entry door with a side light. The estimation process was quick and painless. The reason I’m giving 4 stars rather than 5 is because of a delay in the installation. This was not all their fault. The Novel Corona situation has caused delays for other services. It would have been nice if the installation schedular would have been a bit more proactive in contacting us rather than requiring us to call them.Regardless, the installation was done on a day when there was a light snowfall going on. The installers were on time and did an excellent job. There were a few issues they ran into once the old entry way was removed, but they handled it with professionalism and stayed until the job was completed (about 7:00pm).Pricing seems on par with other first-rate companies in Calgary. Because this was the second job they did for us, we got a repeat customer discount. We have some more windows that will need to be replaced and we will be going back to them for the additional work.Highly recommended.

Crowchild Bob

18:05 12 Nov 20

So far their consultation and measurement teams have been great to work with. Alex and his assistant/trainee Ori went over all of our options for the quoted work and were very informative about the whole process of the window replacement (we are getting 15 done total). Even had some demo units to show the hardware, inner workings and insulation from a cross section. The fact they make their own windows as well provides a peace of mind and should alleviate any issues down the road should we have any. We were so impressed we booked their service on the spot! A week later Victor came and did all the measurements to confirm for the installing crew. We can’t wait to get the project started and we are confident they will maintain this 5 star rating even after the window replacements are completed. ( review to be updated upon completion of install)How long did most people have to wait for installation to actually begin? Just curious as we signed our contract early August 2020 and still no ETA on when they are going to start? All I get is Nov/Dec?

Kenneth Shears

22:24 03 Nov 20

Just had our new windows installed in Oct 2020. Very happy with them! Alex, our installer was very good, even vacuumed before they left. Someone from Ecoline called during and after installation to see if were satisfied. Recommend them highly.

Brian Vickers

21:27 03 Nov 20

We’ve done 2 projects with Ecoline in the past to replace windows and a patio door, and have been extremely satisfied with their service and professionalism. We’re currently working with them to replace our front door and balcony door, and the estimator, Joel was again excellent, advising us on the most cost efficient options and giving us good advice. We look forward to having Ecoline replace these doors and they will be our first choice for any future projects as well.

Gemma Smith

17:58 21 Oct 20

This is only a review for consultation up to signing the contract! I contacted Ecoline about getting a quote to replace my very old windows. Alexander Havkin set up an estimate consultation quickly. He came fully prepared for COVID – mask and everything – which was wonderful. He was very knowledgeable – he listened to what I was looking for in windows, walked me through the options, and explained pros and cons, warranties, installation procedures, etc. Very helpful – I’m a new home owner and have an older home. I was also sent an item-by-item quote, and given plenty of time to finish meeting other window companies (no pressure). Absolutely the best price – with referral bonuses to boot.

KM Ross

22:56 09 Oct 20

Your windows are your view to the world … and to the weather (more important). But they’re a big financial and installation decision. Take care how you decide, because there are many windows suppliers: some just sell other’s windows and tack on a profit for themselves, some make manufacture and sell their own. Having many suppliers (competition) allows you, the buyer, to compare price and quality. If you have science or technology expertise, you can delve deeper into the window superiority, and even the installation quality. The buyer should understand the window project: maybe you only need the glass replaced, not the entire window. Anyways, depending on how much work you need done, spend some time delving into the topic.I was planning the whole panorama, all 10 windows in my house (we’re talking big bucks). I did my homework and selected Ecoline Windows. Why? Several considerations: Their product is high quality. The salesman (Vlad B.) made several convincing presentations with models and was knowledgeable, devoted, trustworthy, and the price was competitive. I know this because I obtained 5 comparative quotes and conversed with these sales persons. I would not pleasantly discover until later that the installation team (Ivan & Vlad S.) was skilled, expeditious (2 days’ labour), clean, polite and generous (giving more than was expected from them). Finally, quality control (Polina) kept calling how the work was progressing; you can whisper problems (which for me failed to materialize) to her in case you have somehow gotten yourself in a tizzy.I recommend and endorse Ecoline for these reasons. There’s much helpful information and awards on their website. Be cool and warm behind your new home windows.

Tibor Kaldor

23:57 05 Oct 20

Very happy with the install, the communication, and the salesman that came to my house. No pressure, no BS, and no drama! The install guys were friendly, informative and showed great attention to detail. They had a tough time working around stucco that was improperly installed around my windows but finished it off nicely. The price was great compared to the so called “Baumler approved” company and I think I made the right decision with Ecoline! I highly recommend them and their product. When I am ready to do the next couple windows, I will be calling Ecoline!

Dave Ott

02:39 03 Oct 20

Our windows were installed quickly and professionally by Mike & Derek of EcoLine windows. They were polite, friendly and did a great job cleaning up after the install. The new windows are a significant improvement on our old windows, slide easily and without issue and will be much easier to clean.Due to the pandemic, there was a delay having the product manufactured and installed during which there was little communication and I had to follow-up a few times, but very satisfied with the final product and install results. Our install team did noticed and let us know about a snag in one of the new screens and looked after reporting this up to EcoLine for us. Although we are still waiting for the screen repair / replacement, EcoLine did call today to book the appointment to finish the repair next Friday.

David Luckman

21:55 01 Oct 20

I just wanted to share my experience with getting a quote from Ecoline. Our project manager Joel was prompt, polite, informative and patient with all our questions. The process was simple and we felt confident we will be happy with our new windows!

Lynda Mitton

23:18 29 Sep 20

Joel is very informative and knowledgeable about windows. He is pleasantly professional and has answered all my questions. I was presently surprised at the low price quote. I would recommend him to anyone I know that needs window repair or replacement.

Linda Davidson

19:38 28 Sep 20

I want to share my experience regarding Ecoline Windows. When I requested a quote, they sent me a person with high knowledge and ease of conversation, the service was good at that time and I hired this company to change 17 windows and two patio doors. The price they gave me was excellent with ease of financing, the installation began two days ago by the LEO’S Team, really this team of people was excellent, they always followed the COVID protocols, they never put my family or them at risk. Kindness, friendliness, and a high degree of cleanliness, great standards of professionalism were what they gave us.But what has surprised me the most in a good way is the follow-up from the first day to the last by the Quality team guided by Mrs. Polina Levitova, it has been impressive as is the final product, beautiful windows, and high doors quality, with a great installation.I can say that I am very happy as well as my family for having chosen this company to do such a great job as it was all the windows and doors of our house. In these times it is difficult to see companies as responsible as Ecoline Windows.

Guillermo Arias

02:21 26 Sep 20

Alexander came to give us a quote for windows. Was punctual, friendly, and was able to answer all our questions. Felt very comfortable, and felt like he gave us good advice on what to purchase. Looking forward to installation.

Curtis Olyslager

01:50 25 Sep 20

Just met with Alex to get a quote on window replacement. Great experience! Easy to book an evening appointment, great advice on options, quick process to get a quote completed. 10/10 would recommend.

Bruce Cole

00:16 24 Sep 20

We had windows installed on Friday. Mike and Derek were very caring and professional individuals. They were pleasant to deal with and did an excellent job. Kudos to Mike and Derek!

andrea & ulf olson & wortmann

20:15 21 Sep 20

Thank for the great customer service and going the extra mile! Love the windows.

Evan Yusep

01:06 17 Sep 20

Good customer service and quality work I strongly recommend

Joseph Said

21:41 16 Sep 20

We have been Ecoline customers since 2014. They have been back to do warranty work on our windows a few times since they were installed. The most recent visit was last week.We have nothing to complain about. The purchasing process was exactly what they promised. The installation was exactly what they promised. The warranty work they have done shows that they stand behind their product.Without exaggeration, the new windows have had a noticeable impact on our lives. Our house is warmer in the winter and cooler in the summer. We don’t have to deal with fog when it’s cold and we can open the windows to cool things off when it is hot.Ecoline was not our cheapest quote at the time. But they seemed to have the best reviews, so we went with them over their competitors. It was an expensive purchase, but it was one we do not regret.

Brent Johner

18:21 15 Sep 20

Project manager Vlad was helpful and knowledgeable. Highly recommended!

Michael Taits

02:54 14 Sep 20

In the service industry, the best customers are those who buy without haggling, pay on time and don’t complain. Everybody in the service industry wants customers like this. Everybody loves them.The worst customers are those who buy a discount service and then complain that they didn’t get premium service at the discount price. The most despicable of these customers are those who who take it one step further and give you a one-star rating — for giving them exactly what they paid for.Frankly, if I had somebody working for me that behaved this way, I would get rid of them.———-We have been Ecoline customers since 2014. They have been back to do warranty work on our windows a few times since they were installed. The most recent visit was last week.We have nothing to complain about. The purchasing process was exactly what they promised. The installation was exactly what they promised. The warranty work they have done shows that they stand behind their product.Without exaggeration, the new windows have had a noticeable impact on our lives. Our house is warmer in the winter and cooler in the summer. We don’t have to deal with fog when it’s cold and we can open the windows to cool things off when it is hot. Ecoline was not our cheapest quote at the time. But they seemed to have the best reviews, so we went with them over their competitors. It was an expensive purchase, but it was one we do not regret.

Brent Johner

19:37 07 Sep 20

Alexander was very knowledgeable, courteous, and efficient in his visit to our home. He explained the various products and answered all our questions. He wore a mask and respected our space. We were very happy with the service he provided for us.

Calvin Stewart

21:06 04 Sep 20

Alex was on time, extremely nice and very knowledgeable of the products he sells. The price and 25yr warranty was a pleasant surprise. Looking forward to seeing my new windows installed.

Kelly Gould

01:50 04 Sep 20

Excellent rep. Joel. Came by to give quote for some windows. Gave us quote and advice and we are planning to have the work done later this year. Great price and looking forward to having the job completed. Had some work done in 2013 and no complaints.

Neil Gunning

21:12 02 Sep 20

Had estimates from 3 other window companies and decided to go with Ecoline. Vlad came and did the estimation. He was very helpful and pleasant… He made my decision easier.The installation was quick and the installer cleans up inside and outside of the house. The windows looks great and I have no complaints at all.If you are looking to replace your windows..I do recommend Ecoline!

john the

02:10 01 Sep 20

I had a great experience with Vlad who took the time to show me pictures and samples as well as a great overview of the product. The most affordable quote I received out of 3 different quotes and also the one that felt the the most comfortable due to the great customer service I received.

Viv Maclean

20:44 27 Aug 20

I’m in process of getting my second window from Ecoline. The first window we got is doing great, we really like it, and they did a great job with keeping everything clean. We’re expecting the same great service with our next window and the other windows we will be getting down the road. Alexander is great to work with. He gives great advice and listens to what we want. He also loves dogs, even if they’re big and slobbery!

Curt Giesbrecht

18:56 25 Aug 20

So far their consultation and measurement teams have been great to work with. Alex and his assistant/trainee Ori went over all of our options for the quoted work and were very informative about the whole process of the window replacement (we are getting 15 done total). Even had some demo units to show the hardware, inner workings and insulation from a cross section. The fact they make their own windows as well provides a peace of mind and should alleviate any issues down the road should we have any. We were so impressed we booked their service on the spot! A week later Victor came and did all the measurements to confirm for the installing crew. We can’t wait to get the project started and we are confident they will maintain this 5 star rating even after the window replacements are completed. ( review to be updated upon completion of install)

Kenneth Shears

15:55 25 Aug 20

My family had used Ecoline for the past 3 homes that we have lived in over 7 years. They have very good service. I asked for a quote and Alex came within the day to give me a quote for 9 new windows at a very affordable price. Ecoline has always been top tier very professionally done windows for homes and we will continue to use Eco line in the future.

Vince Pham

23:52 24 Aug 20

Had a wonderful experience with Joel from estimate to signing. We felt very educated about what we were getting and comfortable signing the final contract. The price was comparable, if not lower than the other 3 quotes we got. Financing options were very easy to understand and made getting the whole house done at once feasible.We can’t wait to schedule our installation!Thank you Joel and Ecoline

Kyrissa Dunford

23:42 16 Jun 20

Ecoline has great pricing with great products, I got 4 different quotes but they stand above and beyond the other companies. Trust and price are the number one issue when it comes to choosing the right one. With Alex being very detailed, knowledgeable, and patient (answered every questions logically), I feel like we’ve made a right decision. He even give us an assurance he’ll send the best guy for the job. Excited to see the end result!

Grace Dela Cruz

05:35 03 Jun 20

We are so pleased with our new windows. We haven’t stopped smiling since the windows have been installed. We had 2 doors, 15 windows and 1 patio door replaced. The installers arrived on time and worked quickly and neatly. They were also respectful and spoke at normal levels. We chose this company because they were able to replace the basement windows completely instead of only doing a retro fit and they also have a computer program to let you see what your house will look like before you start. It helped us decide to chose a different door then what we had originally picked. The sales manager was pleasant and knowledgeable. I can’t wait to see how our energy bill decreases in the winter. We are not disappointed that we chose this company

Jeannette Greenley

22:05 13 May 20

We had good experience with Ecolline. Alexander an excellent project manager. He was able to help me in every step to get a new windows. He was very patient, professional and followed up with every question I had.Thank you for your job.

Dmitry Kuzavka

17:13 06 Nov 19

We had good experience with Ecolline.Alexander an excellent project manager. He was able to help me in every step to get a new windows. He was very patient, professional and followed up with every question I had.Thank you for your job.

Dmitry Kuzavka

17:12 06 Nov 19

My interior decorator friend recommended Ecoline Windows to me when I wanted to get a windows. And I am so grateful to her. The whole shopping experience at Ecoline is wonderful. Joel, in particular, is brilliant in terms of taking care of every little need you may have for your home. I did not have to worry about anything. I appreciated her service. I look forward to returning. Thank you.

George M

02:01 27 Jan 19

My interior decorator friend recommended Ecoline Windows to me when I wanted to get a windows. And I am so grateful to her. The whole shopping experience at Ecoline is wonderful. Joel, in particular, is brilliant in terms of taking care of every little need you may have for your home. I did not have to worry about anything. I appreciated her service. I look forward to returning. Thank you.

George M

05:11 26 Jan 19

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“Talked to the supervisor about compensation for all the delays and he said he would talk to me after window was installed, and he made a big deal about saying he made a note to call me if part for window was not in by Jan 27. Jan 24 window was installed. No compensation because it was in before the 27?”

Compensations are a tricky subject. Most customers feel entitled to receive a discount or some reimbursement if their project is running overestimated times or they are feeling like the company isn’t fulfilling their promises. And rightfully so.

While most companies try to avoid giving out a monetary discount by finding other solutions, sometimes it is the best solution when it comes to settling differences with customers. Situations like this made us reconsider and change our policy about giving a discount when we are at fault and there are no agreeable solutions between the two parties.

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“By Feb noticed that on 4 of the 6 windows the caulking had pulled away and there are holes into my walls, they came and pumped more caulking in but now I have to watch it closely.”

Caulking is the outermost seal that prevents rain or moisture from getting into the frames of your new windows. It is also one of the most finicky materials involved in the installation of windows. Outside elements, weather, and temperature affect how the caulking settles after it has been applied.

Therefore it is common for it to bubble, or contract in places around your window, especially during winter installations. We gladly follow up with all clients that require additional caulking work, usually within two-three weeks to make sure the existing foam has fully settled before applying additional sealant.

Moreover, we also take Ecoline windows before and after pictures, so we see the bigger picture and present it to the client in case the installation might need some additional labour.

For most Canadian window companies, good reviews are easy and fast to come by. In that sense, they are all similar in the praises they sing. But good reviews aren’t always a perfect representation of a company’s work.

Most companies today (ourselves included) post assisted reviews to websites like HomeStars. Some companies (not us) even go as far as to offer discounts and incentives in return for favourable ratings. Even worse, other companies will purposely post negative reviews on their competitor’s website.

But it’s the genuine bad reviews that can help you learn a lot about how a company handles their interactions with clients. Though bad reviews don’t always mean bad business practices. All companies make mistakes that get exposed and stay on the Internet forever, but it’s the best ones that are proactive in fixing their shortcomings, and making things right for their clients.

As always, we encourage all our clients to leave reviews reflecting their experience with Ecoline regarding warranty, customer service, installation, and any details you want to share. Your feedback helps us improve our products and services. Thank you!

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