Nothing is good or bad, but by comparison.
This statement, first said almost four hundred years ago, couldn’t be any more true today. And it is particularly true about your window replacement. Sure there are shady window companies and ones that have revolutionized customer service with their high standards of excellence. But overall, whether you’re replacing your windows, buying a new car or trying out a new restaurant your experiences and opinions will be entirely subjective.
That isn’t to say they’re worthless. In fact, a smart buyer like yourself (you are taking the time to educate yourself after all) can use these subjective opinions to your advantage, to decide which companies you should or shouldn’t get a quote from.
Just like potential customers, we spend quite a bit of time doing research on Canadian window companies. Why? Because while people are happy with their custom windows in different ways, when they are unhappy it tends to be for all the same reasons. Doing research helps us identify common areas of concern, and hopefully improve on them in our business so that we don’t make the same mistakes as other companies do.
Here are some trustworthy window replacement companies in Calgary you should consider:
Lux Windows and Glass
BBB: A+ (accredited since 1994)
Lux Windows and Glass has been in business since 1969. The company has their own manufacturing facility and produces all their own windows and glass. They specialize in renovation and new construction projects.
Besides the standard range of PVC windows, the company also has aluminum clad casement and awning windows. For the pickiest customers, there are also hybrid vinyl-aluminum windows. The company also offers a variety of choices in privacy glass, Low-E coating, and customization options.
– CSA certified and Energy Star rated
– 2013 SAM Awards Winner: Supplier of Best Products
Lux Windows offers a twenty-five-year warranty on its sealed units, frame, sash and hardware components. The company also offers a five-year warranty on labour or issues related to the installation.
Overall Lux has very positive feedback from customers. Some recent negative reviewers expressed frustration with the poor quality of customer service and communication with the office. This may be a good company for you if you have some specific ideas about glazing options, as this is one of the few window companies in western Canada that manufacture their own glass.
Gienow Windows by PlyGem
Established in 1947, Gienow is one of the oldest functioning window and door replacement companies in Alberta. The company operates a manufacturing plant in Calgary and services most of Western Canada.
The company carries all the standard styles of windows in vinyl. They also carry aluminum clad wood windows. For customers with budget options, Gienow carries two different lines of windows, with different performance ratings. The company also manufactures and installs a variety of patio and entry doors.
– Canadian Home Builders Association Calgary member
– Energy Star Rated
Depending on the type of window, Gienow offers sealed unit warranty for ten or twenty years. Vinyl extrusions and components are under warranty for twenty years. The company also offers a two-year warranty on installation labour.
Gienow is a perfect example of the subjectivity of online reviews. The customer ratings on Homestars run across the map from 0s to 10s. This doesn’t necessarily put them in a bad category, as true origins and motivations behind online reviews in general are often questionable. Most often, customers cite issues with the product itself, or problems as a result of improper window installation.
To a potential window customer this may pose quite a dilemma. Do you go for great product with potential service issues, or do you risk going for a lesser product with excellent service? Ideally you would want both, but nothing in this world is perfect.
We’ve taken great strides in the last couple of years to address the issues we had with our windows Calgary service requests. By working with our clients, we’ve learned that the happiest customers aren’t the ones without any problems, they’re the ones that feel like the company has taken care of them.
Check out other great window replacement articles:
3 Common Window Company Price Scams in Calgary
Choosing Less Expensive Calgary Windows Can End Up Costing You More
How Unique Windows in Each Room Maximize Efficiency