Edmonton Window Companies: Durabuilt vs. Lux Windows [2024]

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Jun 3, 2016

Feb 26, 2024

8 min read

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Believe it or not, but a vast majority of window replacements is very similar. Even if you have a custom built home with unique openings, chances are the majority of your windows will still be in one of the common styles and standard sizes. That’s why once you start looking into Edmonton windows companies or doors replacement companies, you will probably notice that the products they carry are not much different from each other. A company may carry a specific style or two compared to their competitor, or a different hybrid window, but for the most part they all carry similar vinyl windows and doors.

So, how do you know which company is right for your window project?

While it is true that all products look and function similarly, they don’t always perform the same. Consider companies that carry ENERGY STAR rated and CSA (NAFS) approved windows to ensure that the product matches climate requirements in your area.

Because window installation is integral to the efficiency and performance of your windows, you’ll want a company that installs windows to standard and in accordance with all building codes.

And last but not least, you want a window company that will be there to warranty and service the windows for the duration of their expected lifetime. Many companies offer lifetime warranty on their windows, but not all of them are ready to work with the client once a problem arises.

In today’s post, we’ll compare two of the larger Edmonton window companies – Durabuilt Windows vs. Lux Windows – and see why you should consider getting a quote from them.

Durabuilt Windows Edmonton

  • Homestars: 6.5
  • BBBA+ (accredited since 2006)

About
Durabuilt is one of Alberta’s biggest window and door manufacturers. The company has been in the province since 1988 and manufactures their windows right in Edmonton. Durabuilt prides themselves on their attention to customer service and “all about you” approach. The company manufactures and works with commercial, new construction, and residential windows.

Product
A big advantage that companies with their own production line have, is a wide variety of product they offer. Durabuilt Windows and Doors carries not only all standard vinyl window styles, as well as choices in hybrid windows, tilt-and-turn windows, and entry, garden, and sliding patio doors.

Certifications

  • CSA certified and Energy Star rated
  • Canada’s Best Managed Companies 2013
  • IMS Certified Manufacturer. The company performs periodic audits on their Quality, Environmental, and Health and Safety.

Warranty
Durabuilt offers a 20-year warranty on glass sealed units, and two years limited warranty on labour. See their full window and door warranty in the links.

Durabuilt Windows Reviews

One of the common problems outlined in the BBB complaints filed against Durabuilt Windows and Doors Edmonton is the lack of follow up with customers from the head office. Several customers who had issues with their order have expressed their frustration over having to repeatedly track down the project consultants and people from the head office in order for their problems to be resolved.

The company’s rating on HomeStars is not that fancy being stuck at 6.5 for a while. Durabuilt does use the Assisted Review option on the HomeStars, so at the very least you can say they are invested in getting positive reviews from their customers.

Interestingly enough most negative reviews have to do with either entry or patio doors being ordered wrong, coming in late or missing parts. If you are considering this company and want doors with your window order pay special attention to the contract and make sure everything is written down how you want it.

Comparing Top Window Replacement Companies in Edmonton

Company Window
Warranty
Google
Rating
BBB Accreditation Reviews
ecolinewindows company logo Ecoline Windows Edmonton 25-year on product & labour
4.5
Accredited Check Reviews
durabuilt windows company logo Durabuilt Windows 20 years
4.1
Accredited Check Reviews
pella windows company logo Pella Windows 20 years
3.5
Accredited Check Reviews
lux windows company logo Lux Windows 25 years
4.4
Accredited Check Reviews
all weather windows company logo All Weather Windows 20 years
3.7
Accredited Check Reviews
centra windows company logo Centra Windows 25 years
N / A
Accredited Check Reviews
McLeod windows company logo McLeod Windows 30 years
3.2
Accredited Check Reviews
canadian choice windows company logo Canadian Choice 25 years
3.9
NOT
Accredited
Check Reviews

Lux Windows Edmonton

  • HomeStars9.2
  • BBBA+ (accredited since 1994)

About
Lux Windows and Doors was created in Calgary in 1969. They are one of the oldest window companies in Western Canada. The company has their own manufacturing facility and produces all their own windows and glass. They specialize in both renovation and new construction projects. Lux Windows is an example of a full-service company as they manufacture, sell, install, and service their own windows. The company also has a designated service department which is important for companies like this, as it helps process and make repairs much more efficiently.

Product
Besides the standard range of PVC windows, Lux Windows and Doors also has aluminum-clad casement and awning windows in Edmonton. The company also offers choices in privacy glass, Low-E coating, and various customisation options.

Certifications

  • CSA certified and Energy Star rated
  • 2013 SAM Awards Winner: Supplier of Best Products

Warranty
Lux Windows provides a twenty-five-year warranty on its sealed units, frame, sash and hardware components. The company also offers a five-year warranty on labour or issues related to the installation.

Labour warranty from Lux deserves a special mention here. Currently, there is a BBB complaint about how the company offered a client one price for additional service, only to send them a much higher final quote. Unfortunately, this is quite common in the industry. Lux ultimately resolved the problem in client’s favor, but it just further goes to show that you should hold project consultants accountable by making them put what they say in writing.

You can read the Lux Windows Edmonton reviews and the company’s resolution on their BBB page. It is worth mentioning however that the company has had 2 BBB complaints claims in the last 12 month but both have been resolved promptly.

Lux Windows and Doors Reviews

The company’s reviews on HomeStars are very positive with overall great levels of satisfaction from the clients. The customers who did leave negative feedback on the company’s HomeStars page complained about a lack of follow-up regarding service or warranty issues. This is quite a common problem with all window companies in Canada. What matters is whether the company is working to improve their customer relations, and it does seem so in the case of Lux Windows and Glass.

Conclusion

Both of these companies have been on the Edmonton market for long enough to suggest they do reliable work and can be trusted. Durabuilt has the advantage of offering a wider selection of window styles as they carry tilt-and-turn window and other hybrid options that Lux doesn’t have.

Like with other bigger window companies, customers had frustrating experiences with both Lux and Durabuilt when it came to timely communication from the office, window orders arriving on time, and receiving service in a timely matter. Make sure to check out both companies’ BBB and HomeStars pages to see how they resolved customer problems.

F.A.Q.

Durabuilt offers a wide range of products, including standard vinyl windows, hybrid windows, and various doors. They are known for customer service and have been in business since 1988. Lux Windows is an older company, offering a variety of PVC windows and specialising in aluminum-clad casement and awning windows. They are a full-service company handling manufacturing, sales, installation, and service.

Both companies are CSA-certified and Energy Star-rated. Durabuilt has additional recognitions like Canada’s Best Managed Companies 2013 and is an IMS Certified Manufacturer. Lux Windows was a 2013 SAM Awards Winner for Supplier of Best Products.

Durabuilt provides a 20-year warranty on glass sealed units and a two-year limited warranty on labour. Lux Windows offers a 25-year warranty on sealed units, frames, sash, and hardware components and a five-year warranty on labour and installation-related issues.

Homeowner reviews have reported issues with follow-up and timely communication from both companies. Durabuilt has had complaints about order issues and delays, while Lux Windows has faced challenges with service and warranty follow-ups.