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    Home Depot Windows Or Window Company? Why Big Box Stores Aren’t Ideal for Window Replacement

    Sep 2, 2016

    Mar 28, 2024

    5 min read


    When something goes wrong or breaks in our home, the first instinct is often to turn to places we know and trust. But can you guarantee a good replacement with a quick trip to Home Depot windows aisle?


    Big department stores often have the buying power to source windows from multiple manufacturers. If you’re unsure of what kind of replacement your windows require and what the advantages are of some materials over others, you can go in and look at a lot of products and options first hand. But that’s pretty much where the advantage over specialty vinyl window replacement companies ends.

    Stock Windows vs. Custom – What is Better?

    When it comes to window replacement, homeowners are often stuck between choosing stock windows, commonly available at large retailers like Home Depot, and custom windows offered by specialised window replacement companies. 

    • Stock windows, being mass-produced, are readily available and can be a quick and cost-effective solution for standard window sizes. They are ideal for DIY installation or when in need of immediate replacements. However, the range of styles, sizes, and specific features is limited, which might not cater to unique architectural needs or aesthetic preferences.
    • On the other hand, custom windows, provided by window replacement companies, offer a higher degree of personalization. These models are tailored to fit the exact dimensions of your home, ensuring a perfect fit and enhanced energy efficiency. Customization extends to the choice of materials, colours, and features, allowing homeowners to align the windows with their home’s architectural style, energy needs, and security requirements. 

    While custom windows typically come with a higher price tag and longer wait times due to the bespoke manufacturing process, they offer a significant advantage in terms of quality, longevity, and performance.

    The choice between stock and custom windows ultimately hinges on individual needs, preferences, and budget. 

    • Stock Home Depot windows might suffice for those seeking quick, standard solutions. 
    • Investing in custom windows from specialized companies is a more suitable option for homeowners prioritizing customization, energy efficiency, and a perfect fit.

    Comparing Top Window Replacement Companies in Canada

    Company Window
    BBB Accreditation Reviews
    ecolinewindows company logo Ecoline Windows Edmonton 25-year on product & labour
    Accredited Check Reviews
    durabuilt windows company logo Durabuilt Windows 20 years
    Accredited Check Reviews
    pella windows company logo Pella Windows 20 years
    Accredited Check Reviews
    lux windows company logo Lux Windows 25 years
    Accredited Check Reviews
    all weather windows company logo All Weather Windows 20 years
    Accredited Check Reviews
    centra windows company logo Centra Windows 25 years
    N / A
    Accredited Check Reviews
    McLeod windows company logo McLeod Windows 30 years
    Accredited Check Reviews
    canadian choice windows company logo Canadian Choice 25 years
    Check Reviews

    Why Window Installation Matters?

    And as we often preach in our posts, the biggest factor in efficiency and longevity of your custom windows is not the product itself, but how it is installed. Not to say a company like Home Depot has unqualified installers, but in the situation where you need additional work or service, you may be hard-pressed to find answers.

    Because most workers that install for big department stores are subcontracted, the level of responsibility and commitment is simply not the same as with a company that has their own dedicated window installers. Same goes for your purchasing process.

    • A company that specialises only in window replacement will generally be more attentive, and follow up with the client throughout all stages of manufacturing, shipping, and installation booking. Because you are the business this company relies on, it is in their best interest to make sure you leave satisfied, as not only their income but the potential for future business depends on your experience.
    • With Home Depot windows and doors, you’re merely purchasing the product, and purchasing the installation service for it. If something goes wrong with your project, they’ll just recoup the money when someone buys a new bathtub in the next aisle.
    • Another point of contention with department store windows is the warranty. Because they are merely a supplier, this often leaves you to deal directly with the manufacturer in the event something goes wrong with your product or installation. A specialty company still has to follow the same procedures, but the benefit for you is that they take care of the whole process, as it is part of their business.

    That isn’t to say places like Home Depot or Lowe’s aren’t worth consideration. They are just generally targeted toward a specific type of customer. You may benefit from a department store if you’re looking to install the windows yourself, or need a quick replacement for one or two windows. But if you’re considering a full-house replacement, and aren’t an installation pro yourself, chances are you’re better off with a company that will ensure you’re taken care of throughout the whole process.


    Home Depot window installation costs vary based on window type and size. It’s best to consult with them for a precise quote, but be sure the store will ask for an extra fee if you want them to install your products. Meanwhile, window companies have free installation and ensure post-installation support.

    Home Depot windows are generally reliable, offering a range of options to suit various needs and budgets. They are ideal if you need a quick solution and have no time to wait for quality replacement windows customised for your home.

    Yes, Home Depot windows and doors are legitimate, coming from reputable manufacturers with quality assurance.

    Home Depot windows and doors have varying energy ratings, often meeting the minimum industry standards; however, if you want windows to increase the overall energy efficiency of your home, you need to consider installing custom Energy Star-rated models (triple-pane).